UX Researcher- Contract 4+ months-Remote

About The Role  

The UX Researcher is responsible for implementing a customer research strategy aligned to business goals and objectives. The UX Researcher will be responsible for working collaboratively with our design, product and engineering teams. You will design and execute primary and secondary research to interact with and to understand customers and prospects’ needs and pain points. The research conducted will be crucial in product roadmap prioritization and design directions. You will establish a research function that is integrated into the product development lifecycle while becoming a strong advocate for our customers.  

What You’ll Do 

  • Conduct and evaluate primary and secondary research 
  • Drive and implement research strategy and methodology for your area of ownership 
  • Identify and prioritize research items based on analysis of existing product designs, business needs, project goals, and risks 
  • Possess a deep understanding of the nuances of different methods and how best to combine them to meet research objectives 
  • Design, coordinate, and conduct qualitative studies, including remote field observations and interviews, remote usability studies for existing and future products  
  • Design, coordinate, and conduct quantitative studies, such as structuring and analyzing surveys to evaluate impact of product changes and gather insights at scale  
  • Lead empathy and design-thinking workshops with cross-functional teams to ensure that findings and insights are translated into actionable product goals and direction  
  • Synthesize research findings from other data sources (including market research, site analytics and secondary research) into meaningful recommendations and actionable results 
  • Present and evangelize findings in both written and verbal formats  

What You’ll Need 

  • 3+ years of experience in user research  
  • An inquisitive mind and empathy for customers  
  • You’re a pattern finder and holistic thinker 
  • You’re a collaborator and enjoy bringing your team along with you 
  • You’re an excellent communicator 
  • You don’t fear complexity  
  • Knowledge of user-centered design principles, UX standards and user behaviors  
  • Ability to work independently with little direct supervision and take initiative to solve problems  
  • Substantial experience designing studies that address user behavior and attitudes, fuel ideation and formulate better understandings of user pain points  
  • A collection of work demonstrating product impact across quantitative and qualitative data points  
  • Familiar with a variety of quantitative and qualitative user research methods including remote studies, lab and field studies, competitive benchmarking, diary studies, heuristic evaluations, survey research, etc. 
  • BA/BS degree in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field, or equivalent practical experience. 

Pay Rate-50-55/hr.

Please send resume to kjohnson@nelsonconnects.com

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Quality Technician-Contract-Fremont, Ca

The Quality Technician will work closely with Quality Engineering and Quality Management to provide reports, charts, graphs etc. to monitor and improve product quality.

The successful candidate must have the ability to meet tight deadlines, have strong interpersonal and communication skills, be detail-oriented, and have the ability to work independently.  The candidate must establish and maintain a professional working relationship with Logistics, line supervisors, manufacturing operators, and engineering.


Responsibilities

  • Inspects incoming receiving materials by confirming product meets drawing and specifications 
  • Assists with containments, sorts, and reworks
  • Conducts visual inspections and mechanical measurements, as required
  • Assists with nonconforming product process and RMA receiving documentation
  • Documents inspection results by completing reports and logs, inputting data into Servo quality Receiving Inspection database
  • Responsible for working with Design Engineers and Quality Engineers to understand and fine-tune rework work instructions to assure the job can be safely and efficiently
  • Maintains safe and healthy work environment by following standards and procedures, complying with all legal regulations
  • Improves job knowledge by participating in problem-solving methodologies
  • Communicates quality issues with team members (engineering, program management, and others)
  • Assists in process improvement projects cross-functionally 
  • Other duties as assigned


Qualifications

  • HS diploma, 2-year degree or evidence of experience
  • 3 – 5 years experience in a Manufacturing Quality environment
  • Previous mechanical inspection background with the ability to use basic and precision measurement tools (calipers, micrometers, thread gauges, etc.) preferred
  • Ability to read and interpret basic mechanical drawings
  • Develop and maintain good working relationships with all departments
  • Work in a fast-paced team environment

Pay Rate-35/hr.

Please send resume to kjohnson@nelsonconnects.com

Content Editor- 8 month Contract-Remote

Our goal is to provide exceptional technology support to our diverse and globally distributed workforce.  To accomplish our goal, we are looking for a versatile and experienced Content Editor to join our organization. 

As a Content Editor, you will work closely with content creators, subject matter experts,  program/project managers, and cross-functional partners to edit and manage content for the employee-facing Help Center and internal knowledge base. You’ll use best practices, voice and style guides, and content templates that you help to refine and maintain to drive content efficiency, consistency, and effectiveness and ensure the delivery of the best possible content to our employees and partners.

RESPONSIBILITIES

  • Ideate, create, edit, and rewrite technical support content
  • Ensure content style, tone, and format meet the evolving expectations of a global audience
  • Partner closely with program/project managers, support operations, localization, design, and engineering teams
  • Help the team influence strategic decisions around content tools and capabilities
  • Refine and implement information architecture decisions
  • Maintain and update templates,  style guides, and editorial training
  • Leverage multiple data sources to provide data-driven analysis and content recommendations
  • Prioritize content creation and editing that is aligned with the organization’s overall content strategies
  • Work with content authors from across our team and provide editorial feedback and training on best practices
  • Ensure that content is easy to find, understand, and utilize for our end-users

REQUIREMENTS

  • Extensive technical or UI writing experience. Writing for customer/user service organizations or in highly technical environments for consumer/user audiences is a plus.
  • Strong editorial judgment and excellent copy-editing skills
  • Ability to edit and proofread content for clarity, grammar, and accuracy
  • Experience with information architecture and content management systems
  • Familiarity with HTML and CSS is a plus
  • Ability to balance multiple content editorial projects with varying deadlines
  • Flexible and adaptable to working on a broad range of content
  • Excellent communication, collaboration, time management, and organizational skills
  • Comfortable giving and receiving editorial feedback

Pay Rate-60-70/hr.

Location: Remote within the US

Please send resume to kjohnson@nelsonconnects.com

Magento Ecommerce Manager- CtoH-Livermore, Ca

Magento Ecommerce Manager to help build a world-class e-commerce website experience. This role requires a keen attention to detail, a high sense of user experience, and a knack for storytelling. In addition, you have the technical skills to back it up and are a wiz at Magento 2.x as an e-commerce platform with a competent knowledge of HTML/CSS. You are data-driven and can take metrics from Google Analytics and in future (GA4) and turn them into compelling and actionable data stories. This is a great opportunity to own a high-profile and high-impact project at a successful and fast-growing local business, and we can’t wait to have you on the team! As a member of a very data-driven team, you will own the reporting and analytics to tell a data story around website performance up and out to the broader company. You will help us turn our website into a conversion machine, strategizing alongside performance and product marketing to create user journeys that are seamless and a user experience that delights. Key

  • Responsibilities Technical
  • This position will be responsible for designing and implementing solutions for web commerce initiatives on the Magento platform
  • Optimize website for maximum speed and scalability with a deep focus on improving the path to conversion
  • Create cascading style sheets (CSS) that are consistent across all browsers and platforms
  • Maintain graphic standards and branding throughout the interface
  • Manage all aspects of the website including regular content updates
  • Create new web pages and redesign existing pages while maintaining quality control through testing and evaluation of web pages
  • Perform A/B testing, build and maintain monthly homepage and customer learning environment
  • Experience integrating third party APIs in Magento, Magento Plug-ins
  • Integrate data from various back-end services and databases like Google Analytics, ERP, CRM, Email Service Providers etc
  • Apply SEO tactics to improve visibility and direct new visitors to our website
  • Merchandising
  • Manage all merchandising daily activities including item set up, item maintenance, price variances, and product catalog
  • Collaborate with Sales, Marketing and Purchasing departments to develop promotional strategies and create initiatives that accomplish each product’s goals.
  • Analytics
  • Experience in conversion management, sales journey optimization, traffic analysis, and reporting tools including Google Analytics and GTM.
  • Own analytics and reporting through Google Analytics, summarize and report on website performance in a regular cadence
  • Implement GA4 as we transition away from Universal Analytics Who You Are
  • Obsessed with great user experience with a focus on path to conversion
  • Strong analytical and problem-solving skills
  • Data driven in all decision making and entrepreneurial in nature
  • A strong knowledge of Google Analytics (preferably GA4 implementation)
  • Experience in Monday, Asana, Trello or other project management tools Required Skills & Qualifications
  • Bachelor’s degree in Computer Science or related
  • 5+ years of experience as a software developer in an ecommerce environment utilizing Magento 2.x as an e-commerce platform. This includes hands-on experience developing and modifying PHP for Magento.
  • Experience coding to Magento technical best practices and guidelines
  • Fluency with markup and programming languages including HTML, XML, Java, and CSS
  • PHP, Magento including expertise in directory structure, file editing, extension installation and configuring, composer updating, theme editing, indexing
  • Chron job configuration
  • Experience in working within an Agile/SCRUM development model
  • Basic operational knowledge of Adobe Photoshop and Adobe Suite Apps
  • Web Design, Website Programming
  • Basic understanding of CRM, personalization and email automation tools like Salesforce

Pay Rate- DOE

Please send resume to kjohnson@nelsonconnects.com

Quality Engineer-Medical Device-Contract-Concord, Ca

Provide support and leadership to the Quality Team and all related processes to ensure conformance to customer specifications and compliance with relevant regulatory requirements.

Essential Functions:

  • Responsible for developing and improving the corporate Quality System in conformance to FDA and ISO standards appropriate for world-class suppliers to the medical device industry with the following areas of responsibility:
  • Inspection:
  • Provide support when needed in-process and final inspection processes.
  • Participate in the resolution of all product rejections and returns, internal and external, call and follow-up on Material Review Board Meetings.
  • Provide technical support for inspection department.
  • Audits
  • Internal Audits – Schedule and manage internal quality audits.
  • Third Party Audits – Participate in external quality audits and surveys from customers and regulatory agencies.
  • Complaints/SCARs
  • Ensure timely response to all customer-inquiries including complaints, customer generated Supplier Corrective Action Requests (SCAR’s), and Pulse Systems issued SCARs. 
  • Track and manage the timely resolution of all customer inquires, open SCAR’s.
  • Corrective and Preventive Actions
  • Ensure Corrective And Preventive Action (CAPA) activities are initiated when required.
  • Monitor CAPA activities from initiation, through closure, and verification of effectiveness.
  • Training
  • Train employees, including management, in quality processes and regulatory requirements. 
  • Monitor internal training activities to ensure all employees are trained in accordance with Pulse Systems procedures. 
  • Vendor Evaluation and Approval
  • Manage Vendor Evaluation/Approval/Review process. Conduct Supplier Audits as required
  • Issue and manage Supplier Corrective Action Requests as required.
  • Document Change Orders
  • Work with other departments to define, qualify, and implement Document Change Orders.
  • Manage the Document Control process to maintain revision control on all internal controlled documents.
  • Ensure that Document Change Orders are tracked and implemented in a timely manner.
  • Support the execution of production schedules consistent with company goals and objectives.  Coordinate support from other staff and production personnel as necessary.
  • Be a company champion for quality and compliance.
  • Prepare materials for and participate in Quality review meetings with management.
  • Adhere to general safety rules, manufacturing procedures, company policies and procedures and other ISO guidelines.
  • Work from limited direction as set by the Head of Quality (currently Director of Engineering and Quality).

  Qualifications:

1.     Education and Training

  • A technical or business undergraduate degree; industry experience may be substituted to provide qualification as Quality Engineer.

2.     Required Experience

  • A minimum of 5-7 years of related experience, preferably including: Quality Engineering in a medical device manufacturing environment,  knowledge of medical device manufacturing and related regulatory requirements.

3.     Essential Skills and Abilities

  • Ability to lead by example and manage people and processes in a demanding contract manufacturing environment.
    • Flexibility, adaptability, judgment, and ability to work under pressure to meet schedules and deadlines within quality and regulatory standards.
    • Excellent interpersonal skills; ability to adapt to changing corporate priorities; and ability to maintain good working relationships while dealing appropriately with a variety of contacts within and outside the organization.
    • Ability to work with customers at all levels of the client’s organization.
    • Ability to read blueprints, engineering drawings and sketches, make informed management and technical decisions is required.
    • Ability to work independently, using good judgment, initiative and problem-solving abilities, to follow detailed verbal and written instructions, anticipate likely needs and take appropriate actions, while working with minimal direction.

Pay Range;40-50/hr. DOE

Please send resume to kjohnson@nelsonconnects.com

Wireless Network Technician-Foster City, Ca-Contract

As a member of the Wireless Connectivity team, a Wireless Network Technician/Admin will be responsible for geofence carrier mapping (4G/5G) and auditing carrier services. You will assist the Vehicle Operators with day-to-day support operations related to the vehicle network. You will work closely with the business and other teams to troubleshoot issues and improve network stability on vehicles.

Responsibilities:

  • Responsible for performing routine carrier mapping (4G/5G) audits in assigned geofences (Travel will be required to support various geofences within the Bay Area and out-of-state)
  • Develop and track key metrics (costs, data usage, etc.) for all carrier services
  • Work cross-collaboratively on routine audits of all fleet and user sim cards
    Function as an escalation point for Vehicle Operators on Tier 1/2 vehicle network issues
  • Work with Data Science team on visualization of carrier mapping data collected

Qualifications:

  • 2+ years experience in IT (networking preferred)
  • Network+ or equivalent level of education
  • Experience with Linux, macOS, and Windows in an enterprise environment.
  • Experience with Jira, Confluence, or similar ticketing and documentation tools.
  • Exceptional verbal and written communication.
  • Strong critical thinking, problem solving, and prioritization skills

Pay Rate- 40/hr.

Please send resume to kjohnson@nelsonconnects.com

Autonomous Vehicle Systems Engineer w/expertise in CANalyzer needed ASAP!-Contract-SF Bay Area

• Provide the initial issue triage for field issues
• Review the log data, investigate to determine the probable root cause
• Work with the issue owner to close out the issue
• Drive for decisions on interim containment and permanent corrective actions, as appropriate
• Document your work in the applicable JIRA tickets
• Work with issue owner to identify how this issue is prevented from occurring again
• Work with the issue owner and suppliers, as needed to communicate your findings.
• Report on issues identified, next steps, help needed and flag risks to program with appropriate mitigation plans. This includes supporting and reporting at working level and leadership level meetings

Qualifications
• BS or equivalent in an engineering discipline
• Experience: 5+ years in automotive engineering
• Experience designing or testing vehicle systems (electrical, mechanical, HMI, dynamic, quasi-static, inspection)
• Experience with electrical architecture, network architecture
• Knowledge of vehicle engineering or software validation process, 8D, FMEA, problem-solving methods
• Excellent writing skills, organization, verbal communication, leadership skills, and deadline-driven
• Track record in managing multiple cross-functional projects simultaneously
• Experience with CANalyzer and JIRA
• This role will be on-site at various locations in the Bay Area

Bonus Qualifications
• Electrical engineering or computer engineering
• Diagnostics development
• Experience with memorators or other add-on data logging tools for deeper analysis

Feedback:
• Any Vector tools experience (especially CANalyzer software)
• Automotive systems validation/troubleshooting experience
• Experience with resolving issues “on location” during vehicle bring-up/builds
• If have Inca experience, we could teach them CANalizer.
• Electric Vehicle experience is also highly advantageous.

Pay Rate-70-80/hr.

Please send resume to kjohnson@nelsonconnects.com

VDI System Engineer-Contract-Onsite-Foster City, Ca

Virtual Desktop Infrastructure (VDI) System Engineer

The successful candidate will be primarily responsible for administering VMware and MS Active Directory based VDI environments. Our VDIs are NVIDIA vGPU-powered, so expertise in desktop virtualization with NVIDIA GRID is mandatory. Experience managing a Virtual Desktop Infrastructure environment and/or preparing master Operating System images for deployment is expected. This position will work closely with the Infrastructure Engineer, AD and MDM Administrators and IT Client Services team to implement and manage various internally hosted Virtual Machines and related resources. Candidate will collaborate and liaise with other teams within the organization as well as the VDI team members to identify, track and report on opportunities for system optimization, methods to drive efficiency, identify and reduce error rates, and empirically document customer experience.

The successful candidate will:]

  • Demonstrate a strong background in managing VMware solutions
  • Work with engineering users and application support to validate application functionality in the VDI environment
  • Maintain high service availability by liaising with many stakeholders to identify risk and threats to the delivery of VDI services
  • Rapidly identify and correct faults impacting service delivery
  • Updates/remediates patching of ESXi host devices
  • Collaborates with other Systems Administrators with troubleshooting and resolving issues that negatively affect the customer’s virtual computing environment.
  • Compiles the VDI Operating System image (Windows and Ubuntu) for testing and deployment to the user production environment.
  • Maintains fully patched/updated/mitigated Operating System image for testing and production, and provides assistance to customers with operations of Virtual Desktop Infrastructure (VDI) systems.

Qualifications:

  • A minimum of five (5) years of relevant experience in an enterprise environment or an equivalent combination of education, training and relevant experience.
  • Two (2) years of experience leading the design and implementation of VMware based solutions.
  • Significant experience managing virtual desktop infrastructure.
  • Skilled with PowerShell and Bash scripting.
  • Ability to analyze data and make recommendations based on national and local trends and to design processes that enhance services while maximizing college resources.

Would be Nice to Have:

  • Automation using PowerShell, PowerCLI, and/or Bash scripts
  • Documentation experience using G-Suite apps or similar products
  • Adaptable to changing circumstances and operational needs
  • Experience in the evaluation and integration of new technologies into existing environments focus on design, implementation…

Pay Rate-65-75/hr.

Please send resume to kjohnson@nelsoninteractive.net

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