Sr. IT Support Tech Tier 3-Contract-Santa Clara, CA

Responsibilities:
• Provide day-to-day IT support to local and remote offices using ticketing system, in-person, via IT
support line, email and instant messaging
• Assists staff with installation, configuration, and ongoing usability of laptop computers as well as
peripheral equipment and software
• Images, builds, and set up of user accounts as well as the deployment and support of computers to
new employees
• Collect equipment from departing employees and add it to tracking database
• Assist in IT needs for staff or executive meetings
• Maintenance on user accounts in programs such as AD, LDAP, Oracle, etc.
Requirements:
• Bachelor’s degree from an accredited university
• 3-5 or more years in a desktop/helpdesk support role with demonstrated proficiency in
troubleshooting, technical problem solving, outstanding customer support
• Strong knowledge and experience in re-imaging and end-to-end data transfers for Mac and Windows
systems
• Highly proficient in Mac and Windows hardware and software support
• Strong knowledge of MS Office, Office 365/Outlook, Google Apps for Work
• Strong knowledge and experience with help ticketing systems such as ServiceNow.
• Demonstrated proficiency with Active Directory
• Demonstrated proficiency with remote control support tools
• Strong troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals,
hardware support and service, AV system support, desktop network troubleshooting
• Extreme customer focus in all aspects of work
• Shift requires hard start at M-F 7:30am
• Demonstrated ability of recording keeping and documentation
• Demonstrated ability for supporting DUO, Okta, Zoom, Cisco VPN desired
• Demonstrated ability of following and creating knowledge base articles desired
• Demonstrated experience of working on a global service desk team desired.
• Demonstrated experience of level 1 networking desired
• Demonstrated experience of level 1 Microsoft system administration desired
• Demonstrated experience of level 1 Linux system administration desired
Pay Rate-$40-45/hr. DOE
Please send resume to kjohnson@nelsoninteractive.net

IT Technical Support 1- C2H in Petaluma, Ca

Responsibilities:

  • Monitor the IT Support trouble ticketing system to ensure service levels are met.
  • First point of contact for support requests from California based employees as well as provide back up support as needed at other sites within the Company.
  • Provide support via telephone, email and regular on-site visits.
  • Perform hands-on fixes at the desktop level, including installation and upgrades of software, hardware and configuring systems and applications.
  • Perform preventative maintenance, including checking and cleaning of workstations, laptops and peripherals.
  • Develop help sheets, documentation, training materials and FAQ lists for end users.
  • Carry an Android based device to be available during off hours and emergency calls
  • Accurately record, track and document technical requests. With a focus on building an employee friendly FAQ.
  • Obtain the knowledge necessary to deliver training on relative systems, software, and firmware products that the companies utilize.
  • Other duties as assigned.

QUALIFICATIONS:

  • 2-3 years of experience in systems installation, maintenance and upgrades required.
  • Bachelors Degree required or equivalent experience.
  • Ability to travel, participate in on-call, and work outside standard office hours of 8AM – 5PM Monday-Friday as necessary.
  • Knowledge of basic computer hardware, including Intel based desktops, laptops and servers.
  • Experience with desktop operating systems, including Windows XP/Vista and Windows 7/8.
  • Application support experience with the Office Suites 2003-2010.
  • Knowledge of Citrix and Remote Desktop at both the desktop and server levels
  • Familiarity with Vantage 8.0 ERP, ContentCentral, Adobe Suite is preferred
  • Ability to create effective written documentation and work instructions for end-users.
  • Ability to conduct research into a wide range of computing issues including Spyware and virus related problems.
  • Experience with Active Directory and wireless functionality is a plus.
  • Excellent written and verbal communication skills.
  • Ability to work independently, as a member of various teams and committees and work with all levels up to and including executive leadership.
  • Ability to pass a background check and have a valid driver’s required.

Pay Rate-$25-30/hr.

Please email resume to kjohnson@nelsoninteractive.net

Sr. Staff Software Engineer-6 month C2H Role-San Francisco

Responsibilities:

  • Design and build our Observability system – one system to rule them all!
  • Research and prototype new Observability technologies and platforms including devops work
  • Design novel ways to integrate metrics, tracing, and logging into a single unified Observability platform
  • Detect anomalies using machine learning
  • Apply best practices to build a highly available, high volume Observability system
  • Demonstrate the Credit Karma values of knowing, owning, collaborating, innovating, and growing

Ideal Skills:

  • Strong fundamentals in Computer Science
  • 10+ years of professional experience in platform or server-side engineering (Scala, TypeScript, js, and Go are pluses)
  • 2+ years of devops experience at scale
  • Strong teamwork and interpersonal skills
  • Ability to mentor other software engineers
  • Curiosity and creativity

 

Experience using several of the following technologies:

  • Linux (CentOS, RHEL)
  • Proxies (e.g. Nginx)
  • Containers, Orchestration (e.g. Docker, Kubernetes)
  • Cloud (GCP, AWS)
  • Data streaming (e.g. Kafka, Akka Streams, Google Pub/Sub, Amazon Kinesis)
  • Time-series databases (e.g. InfluxDB, OpenTSDB)
  • Metrics collectors (e.g. Telegraf, Statsd, Collectd)
  • Log management (e.g. Splunk)
  • Distributed tracing (e.g. Zipkin)
  • Anomaly detection, machine learning

Pay Rate-DOE

Please email resume to kjohnson@nelsoninteractive.net

SR. Development Support Engineer- 1 year contract with Media Giant-Los Gatos, Ca

 

The Opportunity:

The Support team in Content Engineering is looking for a talented Senior Support Engineer to support the studio in the cloud within our company. Our team is responsible for managing the entire media pipeline, from ingest to encoding to publishing and beyond. We also provide first line support into the engineering teams, with the ability to troubleshoot problems and unblock critical business functions.

This Senior Support Engineer will be tasked with learning tools used by the organization in order to ensure that a title goes live. Over time, there will be additional opportunities to learn more about other tools used by the organization in other areas in Content like Production, Post Production, Localization, QC etc.

If you love to provide support and solve day to day operational challenges, you will love working with our team. Join the team that is raising the bar and defining the future of global streaming entertainment.

 

In this role, you will:

– Respond quickly to support requests from our users

– Investigate and diagnose problems, escalating to engineering when applicable

– Take corrective action to keep content flowing

– Monitor for errors in the workflow

 

Skills: – 5+ years of experience providing technical support

– Strong verbal and written communication skills

– Self motivated and eager to learn when faced with challenges

– 3+ years experience supporting web-based applications / services

– 3+ years experience creating, modifying, updating queries in a relational database (like MySQL) preferred

– 3+ years development experience with scripting languages like Python, Perl

– Familiarity with issue ticketing systems (JIRA, Zendesk preferred)

– 3+ years HTML / HTTP / REST Fundamentals preferred

Pay Rate-$75-90/hr. DOE

Please send resume to kjohnson@nelsoninteractive.net

IT Support Role-Contract-Emeryville, CA

The candidate must have extensive work experience in a desktop support role and has supported a mixture of hardware, software, and operating systems in a corporate environment. In addition to work experience, the candidate should have hands-on experience with Microsoft Active Directory, Microsoft desktop applications, Windows 107+ and Mac Operating Systems, and various hardware related to each.

Technical

  • Minimum 3 years of experience in desktop support role in a corporate environment.
  • Monitor and manage our IT ticket queue to ensure SLAs are met.
  • Must have extensive experience with Microsoft Active Directory and Microsoft Windows 10.
  • Good hands on experience with Windows 10 and Apple Mac OS imaging.
  • Experience with Apple Mac OS and Hardware.
  • Experience with Microsoft Office 2016+ Products.
  • Experience with Collaboration Tools (Slack, Confluence, Adobe, Dropbox).
  • Experience with Smartphone Devices (Apple / Android) and associated Mobile Applications.
  • Experience in the operation of a remote desktop support group.
  • Experience with asset handling controls and processes.
  • Strong understanding of the technical aspects of LAN / WAN Administration.
  • Network Connectivity awareness; TCPIP, DNS, Routing, and Firewalls.
  • Provide systems training and on-going end-user software support
  • Install and maintain Information Systems assets
  • Develop, maintain and enforce Information Systems policies and procedures
  • Develop and maintain Information Systems documentation

QUALIFICATIONS PREFFERED

  • 2 years of experience with network systems
  • Knowledge of Microsoft SQL Server and SQL query.
  • Comprehension of a variety of commercial software applications (i.e. Microsoft Office, Dropbox, Confluence)
  • Virtualization and Hyper Converge experience

Duration: 1 month (possible C to H)

Pay-$30/hr.

Please send resume to kjohnson@nelsoninteractive.net

 

Tier 2 Tech Support Contract-Irvine, Ca

  • Providing the first line of defense for Service Desk calls specifically in the areas of; personal computers, Microsoft Office, reset user accounts, resolve printer problems, mapping printers, resolve telephone and voice mail problems, mapping network drives and all others as assigned.
  • You will create and maintain employee security permissions and profiles, add-move-changes for assigned systems.
  • Taking initial telephone or email inquiries and trouble- shooting and managing relatively simple hardware, software or network problems
  • Recognizing and escalating more difficult problems to Tier 3 support
  • Logging call activity
  • Resolving more complex issues requiring detailed systems and applications knowledge
  • Making the decision to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation
  • Researching and resolving the most difficult and complex problems that other support desk levels have been unable to resolve

Pay Rate-$25/hr.

Please email resume to kjohnson@nelsoninteractive.net

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