Anti-Piracy Associate- Los Angeles, Ca-Contract

Responsibilities:

  • Performing takedown process through the DMCA notice sending practice and analogous legal routes in order to disrupt the availability of the online pirate content.
  • Scanning of social media platforms used for piracy
  • Enforcing the Content ID in YouTube and Rights Manager in Facebook and manually address circumvention techniques used on those platforms
  • Gather data on these platforms and produce reporting on changes to the issues.

Requirements:

  • Experience with anti-piracy initiatives
  • Versed in notice and takedown efforts
  • Experience working with a variety of social platforms

Contract 6 months to 1 year in duration

Pay Rate-Up to $25/hr.

Please send resume to kjohnson@nelsoninteractive.net

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Helpdesk Support- 2 month Contract in San Jose, CA

The Help Desk Support Technician will (a) provide support to end users for computer, application, system, device, access and hardware issues; (b) identify, research and resolve technical problems of moderate complexity; (c) will respond to telephone, email and on line requests for technical support; (d) document, track, and monitor problems using applicable systems and tools; (e) may coordinate with other teams or departments to resolve user problems; (f) may be cross-trained to provide additional support to IT team as business needs dictate. Work schedule is defined by the Sr. Manager of IT and must meet business needs and IT helpdesk coverage goals.

 

ESSENTIAL DUTIES

 

  • Provide support to end users within the office and regional locations, while maintaining system security and stability.
  • Review/monitor users’ computers to (a) resolve reported issues; (b) verify antivirus / encryption / backup status; and (c) provide proactive support for shortcomings and/or additional issues found.
  • Install and/or upgrade hardware and software on end user’s computers.
  • Install and maintain networked and local printers.
  • Maintain security and integrity of the systems and the network.
  • Utilize and monitor our internal ticketing system to log issues, document troubleshooting steps and solutions, or escalating as appropriate.
  • Set up user accounts in Active Directory and hosted service providers.
  • Assist with documenting IT processes, procedures, and practices.
  • Review inbound fax queue, forwarding as appropriate.
  • Maintain a working knowledge and work within the guidelines and requirements of our policies, procedures, and industry standards.
  • Remain abreast of new developments in information systems and security.
  • Escalate all critical issues to IT management per SOPs, procedures and policies related to assigned tasks/projects in a timely manner.
  • Provide training to new employees in the use of computer, network, and voice systems.
  • Take a lead role on end user facing and other projects as assigned.
  • Other duties as assigned.

 

OTHER QUALIFICATIONS

 

  • Excellent attention to detail.
  • Proactive – foresees workload needs and communicates to manager, suggests enhancements to current procedures.
  • Professional and approachable demeanor in office, on phone, and in correspondence.
  • Strong written and verbal communication skills.
  • Capable of explaining and documenting procedures in writing and verbally.
  • The Employee shall work well under pressure and meet multiple and sometimes competing deadlines.
  • Ability to use discretion in addressing matters of confidentiality and employee privacy.
  • Must maintain security of all information accessed related to corporate and employee information.
  • Experience with supporting remote users.
  • Experience and understanding of MS Windows operating system.
  • Experience and understanding of Android and iOS mobile platforms.
  • Experience working with wireless networking, switches, firewalls and routers a plus an understanding of SaaS platforms, such as Google Apps, and GoToMeeting.
  • Strong understanding of Microsoft Office Suite, Exchange, and Active Directory.
  • Advanced understanding with PC imaging and deployment technologies.
  • Antivirus experience and virus removal.
  • Basic knowledge of IP phone systems.
  • Ability to work flexible work hours as business needs dictate.

 

EDUCATION AND/OR EXPERIENCE

 

  • Minimum of 3 years IT Help Desk Support experience.
  • Information Technology degree, certification, related field experience, or equivalent combination preferred.
  • Prior work experience in a heavily regulated environment preferred.

Pay Rate-$25-30/hr.

Please send resume to kjohnson@nelsoninteractive.net

 

Technical Writer Contract- Santa Rosa, Ca

SUMMARY: The Technical Writer will assist the Director of Technology and Information Systems with managing day to day operations. This position produces technical documentation and other media to help communicate policies, procedures, and technology and systems usage.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed:
 Produce high-quality technical documentation that meets applicable standards and is appropriate for its intended audience  Write and update easy-to-understand user interface text and guides for end users  Create tutorials to help end-users use a variety of applications  Analyze existing and new content for completeness and quality  Work with functional departments to identify and document current processes  Identifying standards and best practices and documenting them  Evaluate business processes to Identify process gaps which cause risk and confusion;  Assess opportunities to enhance the efficiency of current processes  Assist in the implementation of Technology & Information Systems processes and process changes; contribute to efforts to train staff across the organization  Manage the successful execution, implementation, and adoption of cross-functional process improvement and track ongoing impact of changes on performance metrics  Ensure cross-functional and regional processes align with organization-wide processes and principles  Promote and support a constituent-centric culture of continuous improvement  Assist with tasks such as but not limited to: pulling reports, preparing and distributing communications, data entry, data scrubbing, and issue resolution  Be accountable not only for direct responsibilities outlined in this job description but also to serve fellow staff and other constituents with whom position interacts.  Other duties as assigned by supervisor.

REQUIRED CHARACTERISTICS

 Excellent verbal, written and presentation skills required  High level of attention to detail.  High competency with the Microsoft Suite of applications  Able to deliver high quality documentation paying attention to detail  Able to quickly grasp complex technical concepts and make them easily understandable in text and pictures  Understand project management concepts  Display a willingness to make decisions; exhibits sound and accurate judgment  Work well independently and in a team setting under time constraints  Strong planning, coordination, and time-management abilities  Able to work analytically in a problem-solving, highly collaborative, cross-functional environment  Support and enhance a positive and solid foundation of communication by maintaining a positive demeanor each day

EXPERIENCE: Minimum of three years experience in technical writing and software documentation. Must have experience in process analysis, process design, and process implementation, maintaining documentation and executing revision control, training in a corporate or educational environment, Proven working experience in technical writing of software documentation.

EDUCATION: Bachelor’s degree in a related area

Please send resume to kjohnson@nelsoninteractive.net

Sr. Software Backend Engineer- FTE- SF Peninsula

Essential Responsibilities/Duties:

  • Work closely with product owners, system architects and engineering leaders across multiple teams to define, architect and build new customer-facing features.
  • Design and document reusable APIs to support current and future Cloud Services development requirements
  • Support and enhance our event processing pipeline, helping to identify bottlenecks and performance enhancements as well as working with our data science team to implement new data processing algorithms
  • Champion test-driven development and continuous delivery of our work
  • Maintain and extend test framework code and deployment tools
  • Work closely with the DevOps team to help triage, diagnose, debug and fix issues with production systems
  • Write technical documentation as appropriate to illustrate system software design and API usage
  • Other tasks as required to support compliance with regulatory requirements

Requirements:

  • 5+ years of hands-on experience developing complex distributed systems using microservice based architectures.
  • An expert in building REST-based API services, ideally using NodeJS
  • Hands-on experience with Amazon Web Services, including serverless technologies such as API Gateway, Lambda, and DynamoDB
  • Deep understanding of cloud security fundamentals and authentication protocols such as OAuth 2.0.
  • Master of agile processes, continuous integration, and test automation

Education

  • Bachelor’s degree in a computer science related field

No C2C Candidates!

Salary +Benefits-DOE

Please send resume to kjohnson@nelsoninteractive.net

 

DevOps Engineer- FTE- SF Peninsula

In this role, you will leverage your AWS DevOps experience in the cloud to keep the mission-critical multi-account infrastructure running securely and efficiently.

Essential Responsibilities/Duties:

  • Maintain and optimize our AWS PaaS development and Production environments.
  • Establish and publish AWS best practices for the Product and Operations team.
  • Automate DevOps processes
  • Continuously improve security and monitoring of development and Production environments.
  • Debug issues across our cloud-based platform
  • Perform day-to-day system administration and maintenance tasks.
  • Communicate and collaborate with the Product Development team.
  • Participate in on-call rotations along with rest of DevOps team.

Qualifications/Experience:

  • 4+ years’ hands-on industry experience with for AWS Cloud platform of which 2 years should be with automation.
  • Demonstrable expert level knowledge in AWS services such as IAM, CloudFormation, S3, EC2 etc.
  • Prior success in automating a real-world AWS environment.
  • Strong scripting skills (bash, python etc.)
  • Excellent verbal and oral communication skills
  • Excellent analytical and organizational skills
  • Self-motivated and able to prioritize tasks and work independently

Nice to have:

  • Experience with Apple Appstore and Google Play app submissions.

Education:

  • BS in Computer Science or Software Engineering or related discipline

Salary+ Benefits-DOE

No C2C Candidates!

Please email resume to kjohnson@nelsoninteractive.net

Automation Test Engineer-DH in Redwood City, Ca

Primary Responsibilities

  • Write test cases against product requirements, and automate these test cases
  • Develop automated test framework for Proteus’ web application suite
  • Collaborate with developers to ensure that you can author automated tests even while developers are developing features
  • Collaborate with product management to triage incoming field and development issues
  • Execute all development projects in compliance with company and regulatory guidelines
  • Collaborate with partners including product management, user experience designers, and software engineers throughout the product development lifecycle to ensure that we consider edge cases and boundary conditions while making product decisions

Qualifications

  • BS in Computer Science, Software Engineering or related area of study
  • 3+ years of professional test development experience
  • 1+ years of professional automated test development experience
  • Working knowledge of JavaScript
  • Working knowledge of Selenium automated testing framework
  • Working knowledge of source control tools (such as git)
  • Experience writing test cases for product requirements

Salary-DOE + Benefits

Please send resume to kjohnson@nelsoninteractive.net

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