AV Support Technician- Los Angeles, Ca-Contract

Responsibilities:

● White glove AV Support for onsite meetings and events

● Work with meeting organizers and partners prior to, the day of, and during  meetings to gather requirements and ensure success

● Live Event operation and AV support for offsite events

● Ability and flexibility to travel, in order to assist with offsite events and maintain  consistent AV experience in field offices

● Coordinate preventative and reactive AV support and maintenance for onsite  events spaces

● Maintain and support AV systems that support internal meetings and seminars

● Maintain AV backstock inventory and Live Events equipment within the region

● Support Video Conferencing endpoints and service

● Assist onsite AV Engineers with projects and events: plan, organize, and schedule  crew, equipment, and activities required to meet specified deadlines

● Colleague meeting support and User Adoption Training (includes creating  knowledge base articles, and quick reference guides)

● Maintain AV service level agreements and commitments

Requirements:

● Minimum 3-4 years of Live Events experience as a Stage Director, Technical  Director, or A1/V1 technician

● Must have technical experience to handle event production and operation

● Must be detail oriented, a good communicator, and self-driven

● Articulate in communicating ideas, concepts, and directions clearly and concisely

● Must be able to manage and work with others on many different levels

Please email resume to kjohnson@nelsoninteractive.net

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Cloud Operations Support Associate-Graveyard Shift- Redwood City, Ca

 

Essential Duties & Responsibilities – 

  • You will be working in a hybridized Service Desk/NOC environment, many times requiring the ability to simultaneously manage conference calls, ability to type quickly to capture conversation data points and sending out notifications
  • 2+ years of experience as a Customer Service Representative.
  • Must have strong problem-solving and analytical skills.
  • Must have excellent communication skills.
  • Must have excellent time management skills; the ability to multi-task across multiple simultaneous projects.
  • Knowledge of basic home networking, router and common network topologies (i.e. WiFi).
  • Ability to work with electronic devices: comfort with disassembling/reassembling, rewiring (Training to be provided)
  • Other tasks as assigned

Education, Job Knowledge, and Skills

  • Associates Degree (or higher) or equivalent work experience
  • Knowledge of basic home networking, router and common network topologies (i.e. WiFi).
  • Communication both verbally and written

Hours Sunday-Thursday 9pm to 6am

Pay Rate-$30/hr.

Please email resume to kjohnson@nelsoninteractive.net

Helpdesk Support-CtoH- Ukiah, Ca (Real Estate)

Technical Support Role –

Days are spent providing tech support for agents and appraisers and assisting walk-in customers. Duties will include providing technical support on all MLS software that we offer. This role is innovative and will include embarking upon new technical projects and programs that will require creativity and progressive thinking.

Training role – Instruct in a classroom of up to 10 students three to four days per month. Trainings may also be scheduled in real estate offices within our areas. Work with training team to develop course outlines and presentation content. Stay on top of the latest real estate technologies to be an effective teacher.

Job Specifications:

  • Excellent customer service skills, including patience and concern for client issues, problems, and the ability to effectively convey technical information to non-technical users
  • Ability to think logically and engage in creative problem solving – Eagerness to learn – Able to remain calm under pressure – Support resolution via phone or email – Positive client focused attitude – Excellent organizational skills
  • The ability to work in a team environment as well as independently – “Next step” thinking to pursue a problem down to its source – Professional, friendly personality
  • Excellent trouble shooting skills in person and on the phone
  • Willing to assist other departments and/or take on any other tasks such as taking notes, typing minutes, data entry, etc.
  • Self-starter with the ability to start a new project with minimal direction
  • Working knowledge of Mac and Microsoft operating systems – Working knowledge of iOS and Android operating systems – Experience with Anti-Virus and Anti Malware software applications – Working knowledge of all internet browsers
  • Comfortable with use of desktop, laptop and tablet computers, smart phones and projectors
  • Real Estate knowledge helpful, but not required
  • Exceptional oral and written communication skills; comfortable with public speaking – Ability to quickly learn real estate industry specific software and mobile applications
  • Must be proficient with the following Microsoft applications Word, Excel, Power Point, Publisher, Outlook

Please email resume to kjohnson@nelsoninteractive.net

Market Research Associate- Contract in Palo Alto, Ca

Market Research (Contract)

Seeking an energetic and creative market research contractor to join our team. This role is project oriented. The ideal candidate is self-motivated and comfortable performing market research to help us bring brand and products to market. The role is dedicated to help build an innovative market research function with the focus of bringing our Professional Services Platform into focused verticals.

Core Responsibilities:

Lead small to medium sized market research projects/work streams to support our market insights and strategic planning process.

Identify and track competitive landscape for legal and accounting verticals.

Provide competitive intelligence – landscape, deep dives.

Evaluate the market size and ecosystem of potential adjacent markets.

Track market performance; identify and assess new trends related to the market.

Determine the future market outlook and company position of a particular product line or technology or competitive company.

Apply broad knowledge of business concepts and analytical principles to develop research frameworks, approach and methodology best practices to analyze complex strategy issues.

Qualifications:

Bachelor’s Degree and at least 3 years’ experience required.

Ability to conduct analysis and formulate conclusions based on a combination of quantitative and qualitative analysis using a variety of tools including secondary research, interviews and surveys.

Demonstrated skills in gathering data from multiple, often disparate, sources and synthesizing raw data into meaningful reports and presentations using Excel and PowerPoint with an intermediate level of proficiency.

Ability to make effective oral presentations and prepare concise written reports/presentations to a variety of audiences.

Ability to plan, organize, prioritize, work independently and meet deadlines.

Ability to work collaboratively and independently with individuals at all levels of the organization.

Effective and professional communication abilities.

Knowledge of legal and accounting industries ideal but not required.

Pay Rate-$50/hr.

Please email resume to kjohnson@nelsoninteractive.net

Audio Visual Technician-Contract -Los Gatos

Responsibilities:

● White glove AV Support for onsite meetings and events

● Work with meeting organizers and partners prior to, the day of, and during  meetings to gather requirements and ensure success

● Live Event operation and AV support for offsite events

● Ability and flexibility to travel, in order to assist with offsite events and maintain  consistent AV experience in field offices

● Coordinate preventative and reactive AV support and maintenance for onsite  events spaces

● Maintain and support AV systems that support internal meetings and seminars

● Maintain AV backstock inventory and Live Events equipment within the region

● Support Video Conferencing endpoints and service

● Assist onsite AV Engineers with projects and events: plan, organize, and schedule  crew, equipment, and activities required to meet specified deadlines

● Colleague meeting support and User Adoption Training (includes creating  knowledge base articles, and quick reference guides)

● Maintain AV service level agreements and commitments

Requirements:

● Minimum 3-4 years of Live Events experience as a Stage Director, Technical  Director, or A1/V1 technician

● Must have technical experience to handle event production and operation

● Must be detail oriented, a good communicator, and self-driven

● Articulate in communicating ideas, concepts, and directions clearly and concisely

● Must be able to manage and work with others on many different levels

Please send resume to kjohnson@nelsoninteractive.net

UI/UX Designer-Remote-6 months

Responsibilities:

  • Concept new ideas and workflows based on IT’s strategic product & service goals
  • Design innovative experiences targeting various internal audiences on a global scale
  • Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
  • Facilitate the product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
  • Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
  • Identify design problems and devise elegant solutions.
  • Make strategic design and user-experience decisions related to core, and new, functions and features.
  • Take a user-centered design approach and rapidly test and iterate your designs.
  • Collaborate with other team members and stakeholders.
  • Ask smart questions, take risks and champion new ideas.

 

Experience:

  • At least 7+ years of UX and UI design experience turning complex problems into simple workflows and intuitive customer experiences for web and mobile
  • Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.
  • A solid grasp of user-centered design, planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
  • A clear understanding of the importance of user-centered design and design thinking.
  • Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
  • Comfortable collaborating and clearly communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
  • Comfortable switching contexts and working with different programs which are at different points in their roadmap and with different objectives
  • A team player who is passionate about resolving user pain points through great design.
  • Comfort and experience designing for multiple platforms
  • Experience with content discovery and search a plus
  • At least 3 years of mobile-specific experience is a plus

Please send resume and portfolio to kjohnson@nelsoninteractive.net

Anti-Piracy Associate- Los Angeles, Ca-Contract

Responsibilities:

  • Performing takedown process through the DMCA notice sending practice and analogous legal routes in order to disrupt the availability of the online pirate content.
  • Scanning of social media platforms used for piracy
  • Enforcing the Content ID in YouTube and Rights Manager in Facebook and manually address circumvention techniques used on those platforms
  • Gather data on these platforms and produce reporting on changes to the issues.

Requirements:

  • Experience with anti-piracy initiatives
  • Versed in notice and takedown efforts
  • Experience working with a variety of social platforms

Contract 6 months to 1 year in duration

Pay Rate-Up to $25/hr.

Please send resume to kjohnson@nelsoninteractive.net

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