IT Technician-C to H-Palo Alto, CA

Duties:

  • Provide primary support on multiple applications like MS Office, Outlook, Apple Mail, VPN clients, imaging software, JIRA and other applications.
  • Investigate and troubleshoot issues on multiple computer platforms: Windows, Macintosh, and mobile devices.
  • Deploy computers and software via multiple imaging systems
  • Provide end user support for iPhone, Android, and other mobile devices
  • Ensure that resolutions of issues meet and/or exceeds clients’ needs, and provide level 1 and 2 support to resolution independently.
  • Perform daily monitoring of ticket, system status, and antivirus tools
  • Creation and maintenance of user accounts and setup in: AD, Office 365 (Groups, Teams, SharePoint), Okta and other line of business apps
  • Create documentation of processes for IT team and end users to improve internal processes and increase end user self-service
  • Provide support for Zoom video conferencing
  • Support Cloud VOIP telephone system
  • Provide level 1 and 2 troubleshooting for network connectivity, remote user issues and general technical counsel.
  • General ability and interest in interacting in a fast paced professional environment serving everyone from the CEO to Interns.

 

Skill Set:

  • 5+ years IT experience, including technical training
  • Fanatical about providing excellent customer service, follow-through, and ongoing communication to internal customers
  • Expert knowledge of Windows operating systems (65%) and Microsoft Office suite of applications
  • Knowledge of Macintosh platforms (35%)
  • Excellent with procedural and process oriented documentation
  • Ability to communicate clearly with technical and non-technical audiences, both written and verbally
  • Outstanding customer service and interpersonal skills
  • Excellent organizational skills and ability to prioritize tasks among many competing requests
  • Experience working in or supporting a call center or help desk environment
  • MCP, MCSE, or A+ Certifications a plus
  • Aptitude for learning
  • Strong communication skills and experience with working with team members in other locations
  • Good knowledge of various hardware types and form factors
  • Able to lift up to 50 lbs

Pay Rate-$30-35/hr. DOE

Please send resume to kjohnson@nelsoninteractive.net

QA Analyst-Gaming Industry-Irvine, Ca-Contract!

Responsibilities

  • Deliver test design, test execution, test library maintenance, and test closure results through both manual and automated Grey-box test approaches
  • Develop test plans with a strategic selection of test methodologies, including but not limited to data validation, regression testing, integration testing, and performance/load testing
  • Partner with other developers in the creation of requirements so that they can be effectively tested
  • Responsible for adhering to department SLAs within project management (i.e. JIRA) and test related tools (i.e. TestRail)
  • Ensure deployment stability across all environments
  • Research, recommend, and adopt tools as needed with the goal of increasing test coverage through automation
  • Use appropriate measures and KPIs to validate and report on software quality
  • Be a creative thinker who can quickly and thoroughly identify and test for ‘edge cases’ outside of expected functionality
  • Help others develop appropriate knowledge and skills through training and constructive feedback

Requirements

  • Bachelor’s Degree in related field (or 1+ years of equivalent experience) plus a minimum of 1 years’ experience in software testing
  • Thorough understanding of SDLC, specifically QA processes in agile and waterfall development environments
  • Proven ability to analyze, interpret, and action on data sets and complex workflows
  • ISTQB Certified Tester Foundation Level (CTFL) or equivalent a plus
  • Experience with game engines, content and asset editors, and shared technologies
  • Passion for games and software quality

Duration: 6 months+

Pay Rate-$15-18 DOE

 

If interested please send resume to kjohnson@nelsoninteractive.net

Help Desk Support-Contract-Fairfield, Ca

In need of a contract person experienced in helpdesk support for Windows environment.   Looking to fill ASAP.

This is a 3 month contract – maybe go longer

Knowledge base:

  • Windows operation system – windows 7 and higher
    • Installation and setup of PCs
  • Office365 experience including outlook & Excel
  • Familiar with Active Directory user accounts setup
  • Familiar with VOIP phone setup

Reports to IT Manager

Schedule: MON – FRI business hours (7:30am-4:30pm or 8am-5pm) and overtime as needed

Pay Rate-$25-28/hr. DOE

Please send resume to kjohnson@nelsoninteractive.net

Desktop Support- Healdsburg, Ca- 6 week contract

  • Desktop /end-user device support experience
  • Installation of new PCs with Windows 10 operating system
  • Mapping network printers and connecting peripherals
  • Prior experience in a healthcare setting- not a hard requirement
  • Team player and collaborative nature
  • Good verbal communication skills
  • Patience and kind demeanor

Pay Rate-$30/hr.

Please send resume to kjohnson@nelsoninteractive.net

Manufacturing Technician-Mountain View, Ca- Contract

About the Role

Our operation team is growing and we are looking for a Manufacturing Technician to help assemble various flexible instrument, execute engineering experiment, perform testing and document testing results to support process development. The technician will assist the engineers for the pilot builds and provide feedback to help improve quality, efficacy, reliability, serviceability, manufacturability and cost.

About the Work

  • Help build and deploy our fleet of autonomous vehicles and robots
  • Assist in developing novel solutions on hardware prototypes
  • Assemble, install, and test mechanical and electrical components for use on our robots
  • Perform diagnostic troubleshooting and testing of our vehicle and robotics systems including electrical and mechanical sensors, cameras, computers, and other associated equipment
  • Take the initiative to understand, communicate, and resolve vehicle issues related to safety, hardware, or maintenance
  • Document all vehicle tasks and issues in our Fleet Tracking system

About You

  • 4+ years of experience in Manufacturing
  • Bachelor’s Degree in Electrical or Mechanical Engineering
  • Detail oriented, highly organized, with a passion for learning
  • Diagnostic experience with vehicle or robotics systems such as electrical and mechanical devices, sensors, computers, and other associated equipment
  • Ability to remain flexible with the changing needs of the business
  • Experience working with High Voltage, EVs, or Autonomous Vehicles a plus
  • Automotive mechanic or hobbyist experience a plus
  • Electrical assembly, test, or manufacturing experience a plus
  • Electronic board soldering, experience in handling ESD sensitive components
  • Experience in extrusion lamination
  • Experience in flexible instrument or catheter assembly and testing
  • Proficiency in basic computer skills such as Word and Excel. Experience in SAP is a plus
  • Demonstrate the ability to effectively and clearly communicate concepts, ideas and knowledge to other individuals and teams
  • Experience working with ISO requirements and manufacturing scale-up processes
  • Cleanroom practice

Pay Rate-#35-40/hr. DOE

Please send resume to kjohnson@nelsoninteractive.net

 

Triage Software QA-Contract-Foster City, Ca

Responsibilities:

Completing automation testing tasks to ensure functional test coverage

Create new automated tests using a GUI-based automation framework

  • Maintain/update existing automated tests
  • Debug test failures, and escalate regressions to appropriate developers

Qualifications:

  • 3+ years experience in a QA role
  • 2+ years of Automation experience
  • BS or MS in an engineering field
  • Proficient in creating Automated Tests
  • Proficient with Bug tracking tools like Jira
  • Experience with Linux or Unix based systems
  • Experience with Version Control systems like Git
  • Experience in defining Testsuites/Testcases
  • Experience with at least 1 programming/scripting language

Pay Rate-$30/hr.

Please send resume to kjohnson@nelsoninteractive.net

IT Infrastructure Engineer-San Rafael, Ca

What You’ll Love to Do:

  • Act as second-level point of contact for day-to-day troubleshooting, escalation, and resolution of end-user related IT problems.
  • Provide second-level technical assistance and user support to all employees on issues regarding Windows 7/10, Mac OS, MS Office, Azure and core business applications – D365, Centric PLM, ANT USA Planning.
  • Analyze, troubleshoot and resolve issues with system hardware, software and LAN/WAN/VLAN networks.
  • Assist with the procurement, deployment, maintenance, support, upgrade, and inventory tracking of all IT assets.
  • Create and maintain system documentation for new user setup process, PC imaging and setup process, mobile device setup, and other changes.
  • Proactively install and maintain anti-virus/anti-spam solution, perform system recovery of deleted files; perform software installations; obtain patches, upgrades and bug fixes.
  • Maintain Windows servers (currently Windows Server 2008 R2, 2012, 2012 R2, 2016.)
  • Manage DNS, DHCP, MS Active Directory, Azure/Office 365 Active Directory.
  • Manage network administration for onsite network and remote networks; Maintain and monitor all edge network devices (Palo Alto Networks Firewalls.)
  • Maintain virtualized servers (utilizing Hyper-V and Azure.), PCs, network equipment (switches/routers) to ensure functionality and manage backup systems (Windows and Mac.)

What You’ll Bring to the Team:

  • 6+ years’ experience in IT end-user and network support.
  • Solid Windows 7/10 and Mac OS administration, setup and troubleshooting.
  • Experience with MS Suite (Word, Outlook, Office, SharePoint), Apple iPhone/iPad, Video Conferencing (LifeSize).
  • Experience/Certification with Microsoft Windows server, Active Directory administration, Azure portal (Virtual Servers, Blob, Active Directory, SQL) administration.
  • Remote Access, VPN, Firewall Configuration and Maintenance.
  • Must demonstrate resourcefulness in troubleshooting and resolving IT related issues.
  • Demonstrated team player, attention to detail, professional demeanor.
  • Self-motivated, detail orientated, ability to learn new processes quickly and efficiently.
  • Proven track record of professional growth and development.

Salary-90K

Please send resume to kjohnson@nelsoninteractive.net

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