As a Data Engineer, you will:

● Collaborate on our reliability KPIs, analyze trends, find gaps, and come up with mitigation plans

● Help us arrive to the best metrics to be on top of the end user’s experience

● Build data pipelines for these metrics

● Capture data in a way that will get the best signals to make hypotheses and run

experiments to validate

● Help us with evaluating our dashboards for long-term needs

To be successful, you should have:

● 4+ years of Data Engineering experience

● Passion in building the best possible end user experience

● Curiosity, a desire to figure out how to make things better

● Fast learner

● Great communication and presentation skills

● Experience with Looker, Elastic search, Kibana, Grafana, Databricks and other analytics tools

Bonus:

● 2 years of Data Science experience

● Experience with AWS technologies (e.g. Lambdas)

● You have experience in ride-hailing industry

● You have introduced metrics/KPIs that measure the success of your product in Production

● You know how to thrive in a growing, complex organization

● You know how to deconstruct complex ideas and concepts

Pay Range-$75-80/hr.

Please send resumes to kjohnson@nelsonconnects.com

IT Auth Applications Analyst Operations Support Areas

1. ASA (Auto Status Assignment) Table – Groupers/Classifiers
2. UM Work queues
3. UM Workflows
4. Letter Build (including Foreign Language Letters)
5. Notification Events/Triggers
6. Questionnaire Build
7. Component Groups
8. Sidebar
9. TAT (Turn Around Time table)
10. Note Types
11. Provider/Ancillary Networks
12. Rules/Extension
13. SmartLinks, SmartText
14. Security Classes/Templates
15. EAF/POS creation

Qualifications

1. Minimum 3 years of authorization knowledge
2. Knowledge of general Utilization Management workflows (Authorization processing) from Order Entry and Referral Entry (EpicCare Chart, EpicCare Link, Fax/Manual Entry)
3. UM Tapestry Certification preferred (current or expired)

Pay Rate-70-75/hr.

Please send resumes to kjohnson@nelsonconnects.com

• This position provides phone and email support to departments to troubleshoot systems and software, escalate issues, or provide training. Strong customer service skills are very important in this role.

• Provide support to IT users.  Working in a Windows 10 environment: analyze, troubleshoot, and configure software, hardware, network, printer and telephone related problems. Assist with issues with mobile devices, mainly iOS. Unlock accounts, reset passwords for enterprise systems.

• Log and track services provided.

Required:

• Experience with ticket tracking system:  Able to log calls efficiently and completely.
• Basic experience with Active Directory: Understand AD structure; ability to reset passwords
• Basic experience with MS Office, 2013, 2016, 2019, M365:  analyze and resolve user issues with Office suite.
• Strong customer service and communication skills.
• Other duties include:
• Triage incoming phone and email requests
• Ability to interact with customers on the phone and through email to diagnose problems and resolve or escalate.
• Ability to interact with other Information System Department employees on the phone and through email to diagnose problems, resolve and escalate.

Desirable, optional:

• Experience with MDM, mobile device management
• Experience creating documentation, including training videos
• Knowledge of Teams, OneDrive, Planner, and SharePoint

Pay Range: 25-35/hr.

Please send resume to kjohnson@nelsonconnects.com

Independent evaluation of the design and performance of components used for electronic motor speed controllers.  Independently determine methods, operations and sequences for qualification testing of products and systems. Proficiently document test data and results for performance validation and proof of concepts. Design and build prototype assemblies and fixtures to test and trouble shoot product performance. Operate and maintain test and fabrication equipment as required.  

Qualifications:

• Two-year technical degree or equivalent experience and training in a related discipline.  Five plus years of related experience.
• Ability to independently apply the applicable discipline theory and principles for testing procedures. 
• Experienced in building and testing electronic systems.  Demonstrated experience in electronic assembly practices and wiring methods.
• Proficient with Digital Oscilloscope analysis, tools/software, Data Acquisition Instruments, function generators, frequency counters, curve tracers, and environmental test chambers.
• Excellent soldering and rework skills, including experience with surface mount components.
• Demonstrated expertise of mechanical aptitude.
• Understanding of mechanical assembly techniques.  Proficient skills in small machine and hand tool operation. 
• Principles of mechanical fastening techniques, sheet metal and machine operation.  Light sheet metal fabrication experience for making panels and boxes.
• Working knowledge of ESD principles and practices.
• PC literate with heavy experience in MS Excel, MS Word and databases.
• Highly effective verbal and written communication skills as well as excellent interpersonal skills.
• Meticulous accuracy and well developed organizational skills.
• Must be able to lift 50 pounds.

Essential Functions:

1. Specify and perform configuration changes and maintenance for electric vehicle test beds used for engineering performance testing of products.  Specify maintenance procedures, and document test platforms with schematics and drawing documentation.
2. Acquire, interpret and prepare experimental data for presentation.
3. Perform functional analysis for the correct operation of the system in accordance with engineering specifications and design criteria.
4. Design, build and carry out laboratory testing and experiments to prove or disprove clearly stated hypotheses.  Participate in this entire process from concept through reporting.
5. Acquire and evaluate technical requirements for components, equipment and materials.
6. Design, build, document and provide procedures for the repetitive testing of components used in new production circuitry.
7. Provide design details where lacking and recommend modifications to designs as required.
8. Compile and maintain data taken from test operations.  Maintain records and documentation using company computer networks.

Secondary Responsibilities:

1. Responsibility to apply a high level of analog and digital electronic circuit theory knowledge, principles of electronic circuits and fundamentals of electronic testing procedures.
2. Responsible to design, program and operate computer based data acquisition equipment
3. Expertise in the operation of electronic test equipment including oscilloscopes, multimeters, signal generators, power supplies and digital device programmers.
4. Perform analysis and debug embedded microprocessor based electronic systems.  Familiarity with use of emulators, logic analyzers and software debugging tools a plus.

Pay Range-$45-50/hr.

Please send resume to kjohnson@nelsonconnects.com

Assembly Technician needed for clean energy company—making our electricity greener, our air cleaner and our energy more safe, secure and reliable for all.

Responsibilities:

• Assemble components and subassemblies according to engineering specifications
• Conduct quality checks and inspections to ensure product integrity and adherence to standards
• Operate manufacturing equipment and machinery
•  Follow standard operating procedures (SOPs) and safety guidelines
• Maintain accurate records of production activities and product performance
• Collaborate with cross-functional teams to troubleshoot issues and improve processes
•  Maintain a clean and organized work area
• Experience with HV/LV AC/DC electrical/ mechanical systems operating at 50 V or more
• Knowledge of electrical safety and ESD awareness
• Proficient knowledge of wire harness assembly/installation/wiring

Skills:

• High school diploma or equivalent
• Previous experience in assembly or manufacturing preferred
• Ability to read and interpret technical drawings and specifications
• Basic knowledge of hand tools and power tools
• Detail-oriented with a focus on quality and accuracy
• Strong teamwork and communication skills
• Ability to work in a fast-paced environment and meet production targets
• Basic computer skills for data entry and documentation purposes

Pay Range-$28-30/hr.

Please send resume to kjohnson@nelsonconnects.com

The Position:  

Looking for an Diagnostics Engineer to drive the Design for Serviceability (DFS). In this role, you will ensure the service readiness for the diagnosis of our products. You will perform evaluations of component/system/vehicle level diagnostic and controller programming functions and tools to ensure ease of use/understanding by the Base Operations technician teams.  You will present comprehensive reports, findings, and opportunities to reduce cost, time, and motion. You will collaborate with Vehicle Engineering, Manufacturing, Industrial Design, and Prototyping to advocate for core initiatives that support the Maintenance and Repair optimization of our products. You will spend time with the field technicians evaluating the products and identify changes that will improve the overall serviceability and maintainability of our products. Through feedback from the field team, you will identify, design, and provide the diagnostic/programming strategy and tools required to maintain and repair our products. 

Responsibilities:

• Establish relationships with Manufacturing, Validation, Product Development teams, to drive diagnostics requirements for every electronic control module and I/O. 
• Evaluate electronic controls for part design interchangeability, HW/FW/SW compatibility, and bring-up requirements after replacement, in support of spare part and data file release strategy.
• Collaboratively design, develop, and validate the on-board and off-board diagnostic test tools for reporting diagnostic codes/messages/alerts, associated I/O data parameters, and control functions for insourced and outsourced controllers.
• Develop standardized technical requirements for controller programming tools and process flow.
• Work closely with the Service Documentation team to develop diagnostic, programming, and repair procedures.
• Support wiring system serviceability (bundle routing, connectors, terminals, retention clips, etc) and schematic development for ease of troubleshooting and repair.
• Work closely with engineering teams to integrate components and electromechanical systems.
• Participate in requirements definition as it pertains to service, availability of the product, and reliability and report significant deviations for resolution
• Provide comprehensive cost/time modeling that showcases opportunities to drive product change that supports the reduction of cost or complexity of the repair. 

Requirements:

• Demonstrated successful diagnostics experience on electromechanical systems within a product design, manufacturing, or service environment.
• Practical diagnostic experience technical /field experience
• Ability to comprehend schematics, electrical diagrams, connector end views/pinout
• Familiarity with service information diagnostics and/or authoring
• Proficiency with automotive diagnostic tools and/or equipment design experience
• Familiarity with vehicle communication networking protocols and tools
• Experience designing and developing products through the lifecycle and product and process validation
• Detail-oriented, including proven written and verbal communication skills
• Degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or Automotive Technology
• 3-5 years of relevant experience in diagnostics role
• Ability to work autonomously to manage projects

Pay Range-$35-40/hr.

Please send resume to kjohnson@nelsonconnects.com

The Quality Technician will verify that receiving material meets our drawings and specifications. The Quality Technician will work closely with Quality Engineering and Quality Management to provide reports, charts, graphs etc. to monitor and improve product quality.

The successful candidate must have the ability to meet tight deadlines, have strong interpersonal and communication skills, be detail-oriented, and have the ability to work independently.  The candidate must establish and maintain a professional working relationship with Logistics, line supervisors, manufacturing operators, and engineering.

Responsibilities

• Inspects incoming receiving materials by confirming product meets drawing and specifications 
• Assists with containments, sorts, and reworks
• Conducts visual inspections and mechanical measurements, as required
• Assists with nonconforming product process and RMA receiving documentation
• Documents inspection results by completing reports and logs, inputting data into Servo quality Receiving Inspection database
• Maintains safe and healthy work environment by following standards and procedures, complying with all legal regulations
• Improves job knowledge by participating in problem-solving methodologies
• Communicates quality issues with team members (engineering, program management, and others)
• Assists in process improvement projects cross-functionally 
• Other duties as assigned

Qualifications

• HS diploma, 2-year degree or evidence of experience
• 3 – 5 years experience in a Manufacturing Quality environment
• Previous mechanical inspection background with the ability to use basic and precision measurement tools (calipers, micrometers, thread gauges, etc.) preferred
• Ability to read and interpret basic mechanical drawings
• Develop and maintain good working relationships with all departments
• Work in a fast-paced team environment

Pay Range-$30-35/hr.

Please send resume to kjohnson@nelsonconnects.com

The Fleet Support Engineer on the BaseOps team will be actively engaged in the operational uptime of our fleet. The primary responsibilities include the diagnosis of complex hardware/software-related issues, interfacing with cross-functional engineering teams to drive resolution, capturing the troubleshooting details and placing them in the internal knowledge database, and generally being available to support the daily technical operations.

Responsibilities:

• Point of contact for real-time escalation from technicians of fleet issues 
• Document, amend, and maintain a troubleshooting guide for all technicians to use as faults are diagnosed and resolved
• Establishing diagnostic procedures to expedite troubleshooting in the future
• Historical review of vehicle/fleet data, parsing and interpreting vehicle logs and their physical implications
• Work with engineering design to improve tooling and detection of issues
• Work to implement effective countermeasures across the fleet 
• Define/capture required data points to validate issue resolution 
• Nights/weekends as needed with advanced notice
• Occasional travel within the U.S. to support various operational locations

Qualifications:

• Minimum of 2-4 years of relevant experience in transportation, aerospace, or autonomous vehicles
• Bachelor’s degree in Electrical Engineering, Computer Engineering or Automotive Engineering
• Experience with low/high voltage circuits, Unified Diagnostic Services (UDS), and how to safely troubleshoot
• Understanding of hardware and software systems architecture, communications to support in an operations setting 
• Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drive specific resolution into single components
• Self-starter, ability to build relationships across the company
• Ability to comprehend schematics, electrical diagrams, connector end views/pinout.

Preferred Qualifications:

• Experience with electric vehicle technology
• Experience with remotely supporting vehicle troubleshooting 
• Hands-on experience with vehicle hardware 
• Experience with Linux & Python-based programming systems for fleet-level data processing 
• Experience with software that interfaces with hardware
• Familiarity with networking, TCP, and socket programming

Pay Range:$38-45/hr.

Please send resume to kjohnson@nelsonconnects.com

Logistics Associate

As a Logistics Associate for manufacturing operations, you’ll be responsible for understanding and adhering to all warehouse processes, inventory accuracy improvements, building on best practices, and general operational checks and balances for our operations.

Responsibilities:

• All warehouse material flow processes to/from dock to production/shipping via all transport conveyance methods (forklift, on foot, etc)
• Use systems technology to input, retrieve inventory as well as  parts data, and process material movements throughout the warehouse.
• Assess material needs for assigned production areas throughout the shift and pull materials using an information system to support the production schedule.
• Resolve inventory errors through physical and systemic identification in conjunction with warehouse tools
• Adhere to all warehouse safety standards PPE etc.
• General housekeeping of work area
• Other duties as assigned.

Qualifications:

• HS Degree or GED
• User level computer knowledge including but not limited to Microsoft Office (Excel, Word, etc)
• Good communication skills both written and oral
• Ability to multitask and prioritize work in order to successfully accomplish job duties on time.
• Ability to operate heavy warehouse equipment
• Ability to lift up to 50 lbs.
• Ability to quickly problem solve and deliver on high pressure situations
• Possess a “get it done” attitude and a sense of urgency to resolve problems and tasks.
• Ability to successfully collaborate between the warehouse and production teams and the ability to work in a fast-paced environment.

Pay Range-$25-27/hr.

Please send resume to kjohnson@nelsonconnects.com

Responsibilities:

The technical writer will create and update the technical documentation associated with the following:

• Service remove/replace and vehicle maintenance procedures 
• Diagnostics/troubleshooting and wiring harness information
• Software programming and post-repair bring-up
• Fleet upgrade and rework procedures
• Technical service bulletins
• First responder documentation
• Vehicle Owner’s Manual

Qualifications:

• 2-5 years experience as a technical writer or 5+ years experience as Automotive Repair or Diagnostic Technician
• Proficiency with Google Suite and MS Office suite
• Experience with topic-based writing concepts
• Markup language experience (HTML, XML, or DITA XML)
• Strong written and oral communication skills, and cross-functional teamwork skills
• Exhibit high attention to detail and safety acumen
• Ability to multi-task and manage workload to achieve project deliverable deadlines 
• Self-starter and ability to approach the role with a can-do, team player attitude 

Bonus Qualifications:

• Bachelor’s degree with focus in Technical Writing or Automotive Technology
• Previous Automotive OEM service manual authoring experience
• Experience with software used; Oxygen XML (DITA), JIRA, Github, Confluence, Adobe Creative Suite, CATIA 3DX

Pay Range: 35-38/hr.

Please send resume to kjohnson@nelsonconnects.com