Customer Support Rep-Tier 1- 3 month Temp-Hire- Palo Alto, CA

Required

  • Software support experience via chat, email, or phone or equivalent experience in a customer service field
  • Strong work experience with problem-solving and complex troubleshooting
  • Proven ability to multi-task and resolve high volume of customer contacts
  • Strong listening skills to be able to understand, empathize and resolve customer issues
  • MS Office (basic Excel/Word/PP) experience
  • Intermediate knowledge with common browsers: Chrome, Firefox, IE, Safari (ie. deleting cookies, clearing cache, etc..)
  • Ability to type over 50 words per minute
  • Available to work weekdays between the hours of 5am-6pm PT (40 hours/week)

Strongly Preferred

  • Experience supporting customers in a Software as a Service (SaaS) environment
  • Financial technology experience (B2B preferred)
  • Banking or accounting experience
  • Bachelor’s degree


Competencies (attributes needed to be successful in this role):

  • Functional/Technical Expertise
  • Learning Abilities/Tech Savvy
  • Values
  • Communication
  • Team Player

Pay Rate-$22-24/hr. DOE

Please send resume to kjohnson@nelsoninteractive.net

Advertisements

Tags: , ,

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: