Part-Time Desktop Support Contract- San Jose, Ca

We are seeking a Desktop Systems Specialist for a Part-time, Temp position (working 3 days per week for 6 months) to support a growing global team in San Jose, CA.  If interested please email me your updated resume and let me know a good time to reach you

  • Responsible for the end-user help desk support, software and hardware rollout and troubleshooting, including supporting Windows AD, CISCO VOIP, Print and Anti-virus services and general desktop productivity software in a geographically dispersed, multi-national environment
  • Supporting engineering and corporate users for debugging and solving computer-related problems at the desktop level.

Required Skills

  • Strong debugging skills for user-level support including laptops, desktops, lab equipment, networking equipment, printers and projectors
  • Strong customer focus to support users with PC troubleshooting and setup to include: email configuration, software installation and problem solving, virus / worm identification and threat removal
  • Windows desktop environment support and configuration experience
  • Knowledge of Windows Active Directory, Exchange and Windows Servers, SharePoint, and PC hardware configuration
  • MS Office Professional experience
  • Helpdesk ticketing systems experience
  • Experience administering a Microsoft-based IT environment, including: Windows (XP and Win7, Win10), Active Directory Exchange, VMWare, office365 and SharePoint
  • Knowledge of Antivirus and MS Exchange
  • Knowledge of VPN technologies, preferably using Cisco equipment
  • Knowledge of Lync/Skype for Business and SharePoint at the user level (install, configure, train users one-on-one)
  • Experience authoring technical documentation and diagrams to support the IT environment
  • Ability to solve complex problems, and analyze situations accurately and adopt an effective course of action
  • Ability to communicate and work effectively
  • Excellent decision-making skills and able to work independently
  • A definite plus is familiarity with Linux, specifically RedHat and CentOS
  • Prefer experience with virtualization environments, specifically those used for lab/development purposes including VMWare and Hyper-V
  • Some knowledge of MAC OSX preferred
  • High school diploma plus 5 years of industry related experience

Send resume to kjohnson@nelsoninteractive.net

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