Media Technical Support- Los Angeles, Ca- Contract

Job Title Responsibilities:

  •  The contractor will support our Media Specialist as a front-line technical resource for both  internal operational teams as well as external Content and Fulfillment Partners around  the globe delivering content.
  • We have a large ecosystem of partners that  deliver thousands of digital video, audio, subtitles, and other assets to us on a daily basis.
  • The contractor will help these partners by providing light support through our ticketing  system when they encounter delivery-related issues.
  • The contractor will be paired with a  Media Specialist, who is focused on innovative and strategic advances in our technical  troubleshooting space.
  • Additional responsibilities include doing research to ensure that our partner delivery  metrics are accurate, making sure all support tickets are being directed to the  appropriate cross-functional teams whenever applicable, resolving partner issues relating  to our Backlot delivery portal, and publishing content to our Partner Help Center.
  • The contractor should expect to work 40 hours a week, 8 hour days, in order to  maximize timezone coverage, since we regularly receive technical support tickets during  the European and Asian workdays.  Requirements:
  • Experience with common OTT file formats, such as ProRes, TTML, WAV, etc.
  • Understanding of video encoding, subtitling, and QC workflows
  • Strong desire to support the investigation and troubleshooting of media related  issues
  • Passion for teaching and collaboration; distilling technical details down to relatable terms and definitions
  • Ability to communicate and interact with vendors on a global level and frame  projects with sensitivity to cultural diversity and industrial variation
  • Ability to take ownership of tasks with high-quality execution
  • Self-motivated and can effectively manage and prioritize workloads
  • Excellent verbal and written communication skills
  • Some experience working in the Entertainment Industry
  • Familiarity with Zendesk or other similar ticketing platform
  • Basic understanding of HTML

Pay Rate-$35/hr.

Contract- 1 year

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