Operations Assistant-Redwood City, Ca-Long-term Contract

Roles and Responsibilities:
• Review, tag, publish and provide feedback on content
• Maintain strong governance of field content
• Perform quality assurance and continuous improvement evaluations
• Provide consultative system training and reinforcement follow-up as needed
• Assist in content upload requests and other team projects as needed
• Report on content and system usage
• Perform administrative/operational systems tasks
• Provide customer service first level tech support with timely responses to end user requests and IT helpdesk tickets.
• Maintain strong governance and consistency in processes and procedures
• Create and maintain relationships with internal and external teams to provide support with system needs
• Perform testing, and provide guidance, training and internal communications of new features and improvements as they’re available

Required Experience:
• College degree required: Business Administration or Information Management degree preferred
• 2-3+ years of relevant working experience
• Systems experience: Content Management System (ie: CallidusCloud) and Learning Management/Coaching Systems (Cornerstone, LearnCore)
• Experience in Excel
• Strong written and verbal communications skills

Preferred Skills:
• Proficient in Microsoft Office products: PowerPoint, Word, OneDrive, Outlook
• Experience with conference software (Go-To-Meeting, WebEx, Skype, etc.)
• Experience working in a sales or sales support position
• Ability learn new tasks and adapt to new technologies quickly

Pay Rate-$18/hr.

Please send resume to kjohnson@nelsoninteractive.net

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