Desktop Systems Associate-Austin, Tx- C2H Role

Your Responsibilities 
• Being the local IT point of contact for the business 
• Collecting feedback from customers and acting as a translator between IT and the business and understanding how Informatica’s business works 
• Acting as a technical consultant for the business, solving technical problems that add business value 
• Initial setup of IT services as part of the new hire process (incl. delivering IT induction) 
• Ongoing configuration and maintenance of IT supported hardware and software standards 
• Software and hardware installation, setup and configuration (e.g. system imaging) 
• Software and hardware fault analysis, troubleshooting and fault resolution 
• Occasionally conducting training programs such as brown-bag sessions designed to educate Informatica’s internal users about getting the most from their applications 
• Ad hoc setup and configuration of desk telephone equipment and softphones 
• Provide second level application support for various productivity applications and tools 
• IT support of regional office moves, expansions and acquisitions 
• IT support as part of project roll-outs and migrations 
• Providing executive support and specialist event management support 
• Providing emergency support for regional sites 
• Representing regional customer needs when working with other IT teams 
• Ensuring that IT services meet and at times exceeds customer expectations 
• Ensuring consistent delivery of quality solutions that meet operational deadlines 
• Working closely with the global desktop, networking and operations teams to ensure the smooth delivery of IT solutions into the region 
• Regional testing of software patches, updates and new software packages 
• Collecting, tracking and documenting information as part of the inventory of IT assets 
• VIP Support including laptop health checks for C Level executives 
• Creating and maintaining technical and KB documentation and procedures 
• Tracking all support and change requests through the ServiceNow application 
• Local network cabling as part of infrastructure management 
• Demonstrating accountability and see him or herself as responsible for IT meeting customer expectations 
Your Qualifications 
• Minimum of 2 years of experience in a desktop support role in IT 
• Industry recognized engineering, computer science or IT Bachelor level degree 
• Must have very good knowledge of computer hardware and software in general 
• Proven track record supporting MS Windows operating systems (particularly Windows 7 and 10), Active Directory and MS Office (including MS Outlook) 
• Must be flexible in terms of availability and ability to travel to other regional offices (around 25% of time). 
• Must have good written and verbal English skills 
• Linux and/or Apple Mac Experience 
• Familiarity with phone systems such as Cisco VoIP desk phones 
• Experience working on projects 
• Experience in a Customer Support call center environment 
• Experience using a helpdesk or IT issue and problems tracking system such as ServiceNow 
• Experience setting up and configuring Lenovo laptops and desktops 
• Experience setting up new offices from the ground up (including cabling and other IT services) 
• Has worked in a large multi-national environments that span the globe 
• A good understanding of “Quality” as it relates to Customer satisfaction


Please send resume to


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