Archive | December 2018

AV Support Technician- Los Angeles, Ca-Contract

Responsibilities:

● White glove AV Support for onsite meetings and events

● Work with meeting organizers and partners prior to, the day of, and during  meetings to gather requirements and ensure success

● Live Event operation and AV support for offsite events

● Ability and flexibility to travel, in order to assist with offsite events and maintain  consistent AV experience in field offices

● Coordinate preventative and reactive AV support and maintenance for onsite  events spaces

● Maintain and support AV systems that support internal meetings and seminars

● Maintain AV backstock inventory and Live Events equipment within the region

● Support Video Conferencing endpoints and service

● Assist onsite AV Engineers with projects and events: plan, organize, and schedule  crew, equipment, and activities required to meet specified deadlines

● Colleague meeting support and User Adoption Training (includes creating  knowledge base articles, and quick reference guides)

● Maintain AV service level agreements and commitments

Requirements:

● Minimum 3-4 years of Live Events experience as a Stage Director, Technical  Director, or A1/V1 technician

● Must have technical experience to handle event production and operation

● Must be detail oriented, a good communicator, and self-driven

● Articulate in communicating ideas, concepts, and directions clearly and concisely

● Must be able to manage and work with others on many different levels

Please email resume to kjohnson@nelsoninteractive.net

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Cloud Operations Support Associate-Graveyard Shift- Redwood City, Ca

 

Essential Duties & Responsibilities – 

  • You will be working in a hybridized Service Desk/NOC environment, many times requiring the ability to simultaneously manage conference calls, ability to type quickly to capture conversation data points and sending out notifications
  • 2+ years of experience as a Customer Service Representative.
  • Must have strong problem-solving and analytical skills.
  • Must have excellent communication skills.
  • Must have excellent time management skills; the ability to multi-task across multiple simultaneous projects.
  • Knowledge of basic home networking, router and common network topologies (i.e. WiFi).
  • Ability to work with electronic devices: comfort with disassembling/reassembling, rewiring (Training to be provided)
  • Other tasks as assigned

Education, Job Knowledge, and Skills

  • Associates Degree (or higher) or equivalent work experience
  • Knowledge of basic home networking, router and common network topologies (i.e. WiFi).
  • Communication both verbally and written

Hours Sunday-Thursday 9pm to 6am

Pay Rate-$30/hr.

Please email resume to kjohnson@nelsoninteractive.net

Helpdesk Support-CtoH- Ukiah, Ca (Real Estate)

Technical Support Role –

Days are spent providing tech support for agents and appraisers and assisting walk-in customers. Duties will include providing technical support on all MLS software that we offer. This role is innovative and will include embarking upon new technical projects and programs that will require creativity and progressive thinking.

Training role – Instruct in a classroom of up to 10 students three to four days per month. Trainings may also be scheduled in real estate offices within our areas. Work with training team to develop course outlines and presentation content. Stay on top of the latest real estate technologies to be an effective teacher.

Job Specifications:

  • Excellent customer service skills, including patience and concern for client issues, problems, and the ability to effectively convey technical information to non-technical users
  • Ability to think logically and engage in creative problem solving – Eagerness to learn – Able to remain calm under pressure – Support resolution via phone or email – Positive client focused attitude – Excellent organizational skills
  • The ability to work in a team environment as well as independently – “Next step” thinking to pursue a problem down to its source – Professional, friendly personality
  • Excellent trouble shooting skills in person and on the phone
  • Willing to assist other departments and/or take on any other tasks such as taking notes, typing minutes, data entry, etc.
  • Self-starter with the ability to start a new project with minimal direction
  • Working knowledge of Mac and Microsoft operating systems – Working knowledge of iOS and Android operating systems – Experience with Anti-Virus and Anti Malware software applications – Working knowledge of all internet browsers
  • Comfortable with use of desktop, laptop and tablet computers, smart phones and projectors
  • Real Estate knowledge helpful, but not required
  • Exceptional oral and written communication skills; comfortable with public speaking – Ability to quickly learn real estate industry specific software and mobile applications
  • Must be proficient with the following Microsoft applications Word, Excel, Power Point, Publisher, Outlook

Please email resume to kjohnson@nelsoninteractive.net

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