Tier 2 Tech Support Contract-Irvine, Ca

  • Providing the first line of defense for Service Desk calls specifically in the areas of; personal computers, Microsoft Office, reset user accounts, resolve printer problems, mapping printers, resolve telephone and voice mail problems, mapping network drives and all others as assigned.
  • You will create and maintain employee security permissions and profiles, add-move-changes for assigned systems.
  • Taking initial telephone or email inquiries and trouble- shooting and managing relatively simple hardware, software or network problems
  • Recognizing and escalating more difficult problems to Tier 3 support
  • Logging call activity
  • Resolving more complex issues requiring detailed systems and applications knowledge
  • Making the decision to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation
  • Researching and resolving the most difficult and complex problems that other support desk levels have been unable to resolve

Pay Rate-$25/hr.

Please email resume to kjohnson@nelsoninteractive.net



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