IT Technical Support 1- C2H in Petaluma, Ca

Responsibilities:

  • Monitor the IT Support trouble ticketing system to ensure service levels are met.
  • First point of contact for support requests from California based employees as well as provide back up support as needed at other sites within the Company.
  • Provide support via telephone, email and regular on-site visits.
  • Perform hands-on fixes at the desktop level, including installation and upgrades of software, hardware and configuring systems and applications.
  • Perform preventative maintenance, including checking and cleaning of workstations, laptops and peripherals.
  • Develop help sheets, documentation, training materials and FAQ lists for end users.
  • Carry an Android based device to be available during off hours and emergency calls
  • Accurately record, track and document technical requests. With a focus on building an employee friendly FAQ.
  • Obtain the knowledge necessary to deliver training on relative systems, software, and firmware products that the companies utilize.
  • Other duties as assigned.

QUALIFICATIONS:

  • 2-3 years of experience in systems installation, maintenance and upgrades required.
  • Bachelors Degree required or equivalent experience.
  • Ability to travel, participate in on-call, and work outside standard office hours of 8AM – 5PM Monday-Friday as necessary.
  • Knowledge of basic computer hardware, including Intel based desktops, laptops and servers.
  • Experience with desktop operating systems, including Windows XP/Vista and Windows 7/8.
  • Application support experience with the Office Suites 2003-2010.
  • Knowledge of Citrix and Remote Desktop at both the desktop and server levels
  • Familiarity with Vantage 8.0 ERP, ContentCentral, Adobe Suite is preferred
  • Ability to create effective written documentation and work instructions for end-users.
  • Ability to conduct research into a wide range of computing issues including Spyware and virus related problems.
  • Experience with Active Directory and wireless functionality is a plus.
  • Excellent written and verbal communication skills.
  • Ability to work independently, as a member of various teams and committees and work with all levels up to and including executive leadership.
  • Ability to pass a background check and have a valid driver’s required.

Pay Rate-$25-30/hr.

Please email resume to kjohnson@nelsoninteractive.net

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