IT Support- 3 month possible CtoH-Santa Rosa, Ca

  • Provide support to IT users.  Working in a Windows 7/8/10 environment: analyze, troubleshoot, and configure software, hardware, network, printer and telephone related problems.   Image PCs, install/configure PCs onsite and remote.
  • Triage incoming phone and email requests.
  • Log and track services provided.

Required:

  • Experience with ticket tracking system:  Able to log calls efficiently and completely.
  • Ability to interact with customers on the phone and through email to diagnose problems and resolve or escalate; enter and fulfill service requests such as password resets and software installation.
  • Experience with desktop support analysis and tasks:  Diagnose operating system, connectivity and hardware issues; effect resolution.
  • Basic experience with Active Directory: Understand AD structure; ability to reset passwords
  • Basic experience with MS Office 2007, 2013, 2016:  analyze and resolve user issues with Office suite.

Desirable, optional:

  • Experience configuring and troubleshooting end-user VOIP telephone service
  • Experience with System Center Service Manager 2012
  • Experience with PowerShell Automation

Pay Rate-$28-35/hr. DOE

Please email resume to kjohnson@nelsoninteractive.net

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