A/V Support Specialist-Contract- Mountain View, Ca

Job Description

We have an opening in our IT department for a Temporary Audio/Visual (A/V) Support Specialist (approximately 6 months) who will be responsible for all aspects of A/V equipment including set-up, preventive maintenance, troubleshooting and end-user support. The key to this position is the ability to communicate in a professional and courteous manner with attorneys, management and staff, and to maintain ownership of the work from start to finish.

Job Description:

  • Preventative maintenance of A/V equipment, including but not limited to: software updates to video conferencing units and changing bulbs and cleaning filters on LCD projectors.
  • Oversee the setup of video conferences, computers for presentations and collaborative online presentations.
  • Diagnose and repair video conferencing and computer equipment.
  • Setup, video record and edit events as assigned by management.
  • Work in conjunction with other IT and Service Desk staff.
  • Coordinate conference setups in conjunction with the Facilities department and the Professional Development department as required.
  • Provide computer, network and software support to the end-user community (via telephone, email, remote access, in-person).
  • Install application software based on corporate standards and end-user requirements.
  • Record activities in the firm ticketing system.
  • Other projects and tasks as requested by the IT Service Manager or other firm leaders.

Desired Skills and Qualifications:

  • Strong attention to detail, organizational and follow-through skills.
  • Strong communication (verbal and written) and interpersonal skills necessary to communicate with internal and external clients and provide information with courtesy and tact.
  • Ability to work with a variety of video conferencing equipment, computer desktop and notebook hardware.
  • Ability to work under pressure and prioritize multiple tasks.
  • Ability to use conference room scheduling software and Service Desk ticket tracking and management software.
  • Basic knowledge of desktop applications from the MS Office family, Windows 10 operating system and video editing.
  • Good troubleshooting and problem-solving abilities.
  • Demonstrated ability to work with sensitive and confidential information in a discreet and secure manner.
  • Ability to work well with others in a team environment.
  • Must be able to work a flexible schedule (early mornings, evening and weekends) as necessary to meet client and firm needs.
  • Reporting to the IT Service Manager, the ideal candidate will have a minimum 3 years of experience in an A/V l and/or computer service role dealing directly with end-users, and 2+ years of experience in using computer hardware and software focused on the Microsoft technologies.
  • This individual will also have knowledge of Tandberg video conferencing equipment and video conferencing bridging as well as experience supporting end-users in a professional office environment utilizing current LAN technology and networked printing.

Pay- up to $35/hr.

Duration: 6 months+

Please email resume to kjohnson@nelsoninteractive.net


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