IT Infrastructure Engineer-San Rafael, Ca

What You’ll Love to Do:

  • Act as second-level point of contact for day-to-day troubleshooting, escalation, and resolution of end-user related IT problems.
  • Provide second-level technical assistance and user support to all employees on issues regarding Windows 7/10, Mac OS, MS Office, Azure and core business applications – D365, Centric PLM, ANT USA Planning.
  • Analyze, troubleshoot and resolve issues with system hardware, software and LAN/WAN/VLAN networks.
  • Assist with the procurement, deployment, maintenance, support, upgrade, and inventory tracking of all IT assets.
  • Create and maintain system documentation for new user setup process, PC imaging and setup process, mobile device setup, and other changes.
  • Proactively install and maintain anti-virus/anti-spam solution, perform system recovery of deleted files; perform software installations; obtain patches, upgrades and bug fixes.
  • Maintain Windows servers (currently Windows Server 2008 R2, 2012, 2012 R2, 2016.)
  • Manage DNS, DHCP, MS Active Directory, Azure/Office 365 Active Directory.
  • Manage network administration for onsite network and remote networks; Maintain and monitor all edge network devices (Palo Alto Networks Firewalls.)
  • Maintain virtualized servers (utilizing Hyper-V and Azure.), PCs, network equipment (switches/routers) to ensure functionality and manage backup systems (Windows and Mac.)

What You’ll Bring to the Team:

  • 6+ years’ experience in IT end-user and network support.
  • Solid Windows 7/10 and Mac OS administration, setup and troubleshooting.
  • Experience with MS Suite (Word, Outlook, Office, SharePoint), Apple iPhone/iPad, Video Conferencing (LifeSize).
  • Experience/Certification with Microsoft Windows server, Active Directory administration, Azure portal (Virtual Servers, Blob, Active Directory, SQL) administration.
  • Remote Access, VPN, Firewall Configuration and Maintenance.
  • Must demonstrate resourcefulness in troubleshooting and resolving IT related issues.
  • Demonstrated team player, attention to detail, professional demeanor.
  • Self-motivated, detail orientated, ability to learn new processes quickly and efficiently.
  • Proven track record of professional growth and development.

Salary-90K

Please send resume to kjohnson@nelsoninteractive.net

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