Archive | June 2021

Technical Support Role in Santa Rosa, Ca-Contract to Hire

Position Summary:

Do you have a passion for helping people? We are seeking a Customer Service Focused Technical Support Representative who will provide help desk support and technical issue resolution via phone, email and other electronic mediums. Periodic travel may be required within Sonoma, Marin, Solano, Napa and Mendocino Counties. 


The ideal candidate should have an authentic customer service-based approach both on the phone and in person. They must possess patience and the ability to communicate technical information to non-technical customers and the ability to maintain confidentiality of data. The tech and training department is a team, so working well with others is a must. A strong work ethic and the ability to think creatively to tackle new issues will serve you well. The tech/training team needs someone who can demonstrate initiative and resourcefulness including the ability to research for solutions.

Technical Support Role – Days are spent providing tech support for agents and appraisers by phone and email. Duties include providing technical support on all MLS software. This role is innovative and will include embarking upon new technical projects and programs that will require creativity and progressive thinking.

Job Specifications:

  • Excellent customer service skills, including patience and concern for client issues, problems, and the ability to effectively convey technical information to non-technical users
  • Ability to think logically and engage in creative problem solving with “next step” thinking
  • Able to remain calm under pressure during stressful support calls or projects
  • Ability to multi-task- Excellent organizational skills and ability to focus on details
  • The ability to work in a team environment as well as independently
  • Professional, friendly personality
  • Excellent trouble shooting skills in person and on the phone
  • Willing to assist other departments and/or take on any other tasks as needed
  • Self-starter with the ability to start a new project with minimal supervision
  • Working knowledge of Mac and Microsoft operating systems
  • Working knowledge of iOS and Android operating system
  • Experience with Anti-Virus and Anti Malware software applications
  • Working knowledge of all internet browsers
  • Comfortable with use of desktop, laptop and tablet computers, smart phones and projectors
  • Real Estate knowledge helpful, but not required
  • Exceptional oral and written communication skills; comfortable with public speaking
  • Eagerness and ability to quickly learn real estate industry specific software and mobile applications
  • Must be proficient with the following Microsoft applications Word, Excel, Power Point, Publisher, Outlook

Pay Rate-$25/hr.

Please send resume to kjohnson@nelsoninteractive.net

Robot Safety Technician-San Carlos, Ca-C2H

Role:

  • Primary role is to monitor, and if necessary, perform manual Emergency Stop of any robots operating outside their designed safety envelope
  • Familiarize yourself with the routine operations of multiple robot systems
  • Report Bugs/Issues if anomalous behaviors occur
  • Assist Service and Engineering in troubleshooting robots

Qualifications:

  • 2+ years working in a Shop or Technical environment
  • Strong communication skills
  • Experience following Standard Operating Procedures is a plus
  • Experience with JIRA, Slack, and Confluence is a plus
  • Ability to speak Spanish is a plus

Pay-DOE

Please send resume to kjohnson@nelsoninteractive.net

Operators/Assembly-Medical Device-RWC or Santa Clara, Ca-Contract

Overview

Work in a clean room environment building multiple catheter products by following relevant Manufacturing Process Instruction (MPI). Follow a lean manufacturing process to achieve a daily build goal. Assist in building the next generation catheter products.

Core Job Responsibilities

  • Build catheters to meet the company sales goals
  • Meet catheter manufacturing yield and productivity goals
  • Assist manufacturing/process/R&D engineers in resolving product and process problems
  • Complete documentation such as Lot History Records per GMP requirements
  • Support the introduction of new products onto the manufacturing line
  • Follow GMP guidelines

Required Knowledge/Skills, Education, And Experience

  • ­­High school diploma
  • Able to perform multiple assembly processes for complex design. Processes involves combination of multiple disciplines and skill sets.
  • Able to handle and stuff multiple delicate components into shaft and assembly and glue small parts for integration.
  • Train other operators
  • Trouble shoot a failure
  • Able to perform complicated test, which involves using computational equipment, device setup/ alignment, and understand test results.
  •  Support engineering group to resolve line issues and able to provide improvement ideas.
  • Able to use common software for data collection or documentation such as MS excel and word.
  • Redline MPI’s and LHR’s for accuracy 
  • Flexible and have multiple skill sets to be able to work in pilot lines to support new product development.
  • Package product using pouch sealer and print labels using zebra printer.
  • Ability to work in a regulated environment in compliance to ISO 13485 and 21 CFR 820.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are flexible Monday through Friday, generally   6:00am to 2:30pm or 2:30-11pm.

Pay Rate-DOE

Please send resume to kjohnson@nelsoninteractive.net

Game QA in Irvine, Ca-Contract-Remote

Responsibilities

  • Execute provided testing tasks with an emphasis on manual test execution, test library maintanence, and test closure activities
  • Work closely with other developers as content is delivered to ensure requirements are both verified and validated
  • Use KPIs to validate and report against software quality SLAs
  • Be a creative thinker who can test for ‘edge cases’ outside of expected functionality
  • Responsible for working within project management (i.e. JIRA) and test related tools (i.e. TestRail)
  • Support the test design effort through the creation and modification of test cases and work estimations
  • Advocate of the user experience through delivery of qualitative reporting
  • Other duties as assigned

Requirements

  • Bachelor’s degree in related field or approximately 3 years of equivalent experience
  • Understanding of the fundamental test process
  • Analyze and interpret data/workflows, recognize critical issues, and raise concerns
  • Understand various SDLC best practices
  • Familiar with testing on Mobile devices
  • Familiarity with both iOS and Android platforms
  • Excellent verbal and written communication skills, including accurate and timely reporting
  • Excellent organization and time management skills
  • Passion for games and software quality

 

Pluses

  • Experience with playing or testing Action RPG’s on mobile devices
  • Strong knowledge of Diablo lore
  • Gray box and white box testing experience
  • Familiar with: XML/HTML, JavaScript, Python, Java, C/C++/C#, SQL
  • CTFL, ISTQB or equivalent
  • Passion for Blizzard’s line of products and services

Pay-DOE

Please send resume to kjohnson@nelsoninteractive.net

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