Help Desk Support – Contract, Santa Rosa, Ca

Windows Environment, with experience in Active Directory, Windows365, VPN and remote tools would be plus!

Duties may include but are not limited to the following:

  • Investigates problems and performs system hardware, software, and communication connection repairs; identifies problems, troubleshoots information systems components and provides advice to users; identifies and reports systems security breaches.
  • Installs, configures, tests, diagnoses, repairs, maintains, and upgrades information system components including, but not limited to: computers, peripherals, software, and network related components in accord with documented methodologies and procedures.
  • Assists departmental customers in the effective use of hardware and software; updates user manuals; orients new users to department systems.
  • Prepares standard log-in scripts and establishes network access protocols to enable customers to gain local or remote access to departmental systems; creates and manages user accounts.
  • May assist with the deployment and maintenance of operating systems and servers by configuring hardware and evaluating hardware, software, and connectivity options.
  • Monitors systems performance data; makes appropriate systems adjustments to optimize performance and correct or prevent problems; schedules, monitors, and verifies the integrity of systems back-ups; and restores files as needed.
  • Participates in and/or coordinates the evaluation, selection, acquisition and implementation of computer hardware and/or software solutions.
  • Inventories computer equipment and maintains computerized inventory system; orders and maintains computer supplies; may coordinate communications requests with central Information Systems Department.
  • Attends and participates in professional group meetings and stays current on new trends and innovations in the field of information systems support and analysis.
  • Prepares and maintains documentation of processes, policies, and procedures.

Pay Rate-29-32/hr.

Please send resume to

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