Mac IT/Operations Support -Contract-Los Gatos, Ca

Responsibilities:

  • Assist the on-site N-Tech IT team with operational and secondary support requests
  • Retrieval and disposal of hardware equipment through existing e-cycle program
  • Perform sweeps and basic troubleshooting of conference room and general audio-visual equipment around campus
  • System preparation of computers ranging from macOS, Windows 10, ChromeOS and
  • Ubuntu systems, as well as mobile devices on iOS and Android.
  • Deployment of corresponding computer hardware, including on-site as well as preparation for shipment to remote locations
  • Partner with the N-Tech IT team to improve overall user experience by helping to implement new/updated workflows
  • Other technical duties as assigned

Requirements:

  • IT or Desktop Support with a focus on the customer-facing experience
  • In-depth knowledge of, and the ability to recognize issues and perform troubleshooting on macOS, Chrome OS, Windows 10, Ubuntu Linux, iOS, and Android systems
  • Experience troubleshooting productivity software including Google Workspace applications such as Gmail, Calendar, Drive, Docs, Sheets, Slides, and Meet, as well as
  • Microsoft Office and Adobe Creative Cloud desktop application suites
  • Experience troubleshooting conference room technology including Google Meet, Chromebox for Meetings, and Crestron devices
  • Fundamentals in networking protocols and troubleshooting
  • Knowledge of best practices around data security
  • Experience supporting mobile devices including Android and iOS devices
  • Excellent communication and interpersonal skills

Pay Rate-Up to $60/hr. DOE

Please send resume to kjohnson@nelsoninteractive.net

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