IT Support-Santa Rosa-Contract Role

This position will focus on Desktop support for our customers. This position will need to go on-site to to remove and install equipment, troubleshoot and repair or provide training. Strong customer service skills are very important in this role.

Provide support to IT users.  Working in a Windows 10 environment: analyze, troubleshoot, and configure software, hardware, network, printer and telephone related problems.   Image PC’s, install/configure PCs onsite and remote. 

Log and track services provided.

Required:

• Experience with ticket tracking system:  Able to log calls efficiently and completely.
• Experience with desktop support analysis and tasks:  Diagnose operating system, connectivity and hardware issues; effect resolution.
• Basic experience with Active Directory: Understand AD structure; ability to reset passwords
• Basic experience with MS Office, 2013, 2016, 2019, M365:  analyze and resolve user issues with Office suite.
• Strong customer service and communication skills.
• Other duties include:
• Triage incoming phone and email requests
• Ability to interact with customers on the phone and through email to diagnose problems and resolve or escalate.
• Ability to interact with other Information System Department employees on the phone and through email to diagnose problems, resolve and escalate.

Desirable, optional:

• Experience with MDT, and imaging computers
• Knowledge of Windows profile management
• Experience configuring and troubleshooting end-user VOIP telephone service
• Experience with System Center Service Manager 2012
• Experience with PowerShell Automation
• **Current Background check on file with agency and Clean DMV required**
• Must be able to lift, push, pull up to 25 pounds.  Must be able to kneel, crawl under desks, etc. 

Pay Rate-up to 30/hr.

Please send resume to kjohnson@nelsoninteractive.net