Audio Visual Technician-Contract-Foster City, CA

Audio Visual Technician
The Audio Visual team within Client Services is responsible for all conferencing technology, digital signage, and AV services for internal company events. As an Audio Visual Technician, you will help Engineers build out new conference rooms, maintain and troubleshoot existing rooms, evaluate new solutions, and support special events. This role requires strong customer service, problem solving, and communication skills.

RESPONSIBILITIES

  • Provide support for all our internal audio visual equipment including conference room displays, cameras, speakers, controllers, and cabling.
  • Maintain AV support ticket queue, prioritizing urgent tickets with excellent follow-up.
  • Perform physical sweeps of conference rooms and digital signage to verify functionality.
  • Evaluate and implement new hardware and software solutions.
  • Troubleshoot issues in real-time during live events both in person and remotely. 
  • Create and maintain documentation for internal team processes and user-facing support articles.

QUALIFICATIONS

  • 1-5 years in a similar AV or IT support role.
  • Excellent verbal and written communication skills. 
  • Experience running live company events streamed to multiple locations.
  • Experience managing Zoom Rooms and relevant conferencing hardware.
  • Familiarity configuring iOS, macOS, or other meeting room controllers.
  • Basic knowledge of networking concepts and troubleshooting connectivity issues.
  • Basic knowledge of Windows and macOS troubleshooting as it relates to conferencing and company events.
  • Experience providing white glove executive support preferred.

Duration: 1 year with possible extention

Pay Rate-DOE

Please send resume to kjohnson@nelsonconnects.com

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