Help Desk Support-CtoH-Pleasanton, Ca (Onsite)

Summary and Duties:

  • This position services as a subject matter expert on user technology.
  • The Helpdesk Support Administrator will serve as a trusted technical resource and will provide support (level 1 and 2) to end-users.
  • Your position will entail the set-up and maintenance of office equipment, A/V conference room equipment, and assisting the system administration team in configuring network devices and assist with mobile devices such as iPhones and iPads.
  • The environment is primarily comprised of Windows 10 platforms.
  • Essential Functions of the Position is to provide level 1 and level 2 technical support and incident management service desk functions to end-users remotely and in-person.
  • Perform installation, maintenance, and repair of desktop/laptop computing systems including device setup within offices and cube spaces.
  • Support VoIP phones and software.
  • Support and administration of Windows 10 operating systems; limited iOS.
  • Support for collaboration tools such as Microsoft Teams, Zoom, etc.
  • Diagnose, troubleshoot, and repair computing hardware and software applications.
  • Provide support for all standard productivity software (Microsoft O365 / Office Suite – Word, Excel, PowerPoint, Outlook; Microsoft Teams, etc.). Including installation, troubleshooting, and end-user assistance and training.
  • Perform installation, configuration and maintenance of back-up and anti-virus software on all desktop/laptop operating systems.
  • Educate and train professional administrative/operational staff on proper computing techniques, security awareness, and use of software applications.
  • Assist in Active Directory account creation, system monitoring, triaging support tickets, and resetting end-user passwords.
  • Install and configure new end-user devices including Windows OS, computers, printers, smart phones, tablets, and other computing related devices.
  • Assist with the installation and troubleshooting of VPN and other remote access software.
  • Inventories IT-related devices as equipment is received or moved within the office
  • Responsible for providing backup and restoration to all systems and files.
  • Remains current on technical advances in the field.


  • 1-5 years in helpdesk support or system administration
  • Experience in administration, maintenance, and end-user support of Windows OS.
  • Experience with Windows OS as both a user and administrator is desired.
  • Experience in installing, maintaining, troubleshooting, and using standard systems and software applications: MS Office Suite and Microsoft O365 (including Outlook)
  • Experience with CITRIX and/or VDI environment preferred.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Understanding of and experience with TCP/IP networking and related protocols.
  • An understanding of desktop/laptop security tools and applications.
  • Strong understanding of IPsec, IT Controls, and Cyber Security,
  • The ability and desire to keep abreast of new technologies including computer software and hardware, smart phones, and peripheral devices.

Pay Rate-$30-35/hr.

Please send resume to


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