Help Desk Support-CtoH-Pleasanton, Ca (Onsite)

Summary and Duties:

• This position services as a subject matter expert on user technology.
• The Helpdesk Support Administrator will serve as a trusted technical resource and will provide support (level 1 and 2) to end-users.
• Your position will entail the set-up and maintenance of office equipment, A/V conference room equipment, and assisting the system administration team in configuring network devices and assist with mobile devices such as iPhones and iPads.
• The environment is primarily comprised of Windows 10 platforms.
• Essential Functions of the Position is to provide level 1 and level 2 technical support and incident management service desk functions to end-users remotely and in-person.
• Perform installation, maintenance, and repair of desktop/laptop computing systems including device setup within offices and cube spaces.
• Support VoIP phones and software.
• Support and administration of Windows 10 operating systems; limited iOS.
• Support for collaboration tools such as Microsoft Teams, Zoom, etc.
• Diagnose, troubleshoot, and repair computing hardware and software applications.
• Provide support for all standard productivity software (Microsoft O365 / Office Suite – Word, Excel, PowerPoint, Outlook; Microsoft Teams, etc.). Including installation, troubleshooting, and end-user assistance and training.
• Perform installation, configuration and maintenance of back-up and anti-virus software on all desktop/laptop operating systems.
• Educate and train professional administrative/operational staff on proper computing techniques, security awareness, and use of software applications.
• Assist in Active Directory account creation, system monitoring, triaging support tickets, and resetting end-user passwords.
• Install and configure new end-user devices including Windows OS, computers, printers, smart phones, tablets, and other computing related devices.
• Assist with the installation and troubleshooting of VPN and other remote access software.
• Inventories IT-related devices as equipment is received or moved within the office
• Responsible for providing backup and restoration to all systems and files.
• Remains current on technical advances in the field.

Qualifications:

• 1-5 years in helpdesk support or system administration
• Experience in administration, maintenance, and end-user support of Windows OS.
• Experience with Windows OS as both a user and administrator is desired.
• Experience in installing, maintaining, troubleshooting, and using standard systems and software applications: MS Office Suite and Microsoft O365 (including Outlook)
• Experience with CITRIX and/or VDI environment preferred.
• Strong troubleshooting, analytical, and problem-solving skills.
• Understanding of and experience with TCP/IP networking and related protocols.
• An understanding of desktop/laptop security tools and applications.
• Strong understanding of IPsec, IT Controls, and Cyber Security,
• The ability and desire to keep abreast of new technologies including computer software and hardware, smart phones, and peripheral devices.

Pay Rate-$30-35/hr.

Please send resume to kjohnson@nelsonconnects.com