• The individual would be working 35 hour/week and a 4-day work week (most likely Tuesday-Friday) in the office.

The Qualifications & Responsibilities include:

• Working knowledge of computer systems, both physical and electronic security practices, network and systems administration, databases and data storage systems, phone systems, internet, e-mail, and cloud-based applications 
• Skilled at applying HIPAA and other information privacy regulations 
• Strong critical thinking and decision-making skills 
• Excellent project management skills and strong ability to prioritize 
• Provide day-to-day delivery and technical support for end-users of desktop applications, phone systems, telephones, handheld email devices, printers, and computer hardware 
• Troubleshoot and resolve network, e-mail, and workstation problems 
  Microsoft Active Directory Administration
• Microsoft Office 365 Administration
• RingCentral Administration
• Provide technical support to the AAA4 Webmaster/Developer as needed 
  Install new programs and equipment  
• Work with the Fiscal Team to update and maintain computer and other IT equipment inventory 
• Remain updated on new developments in, and analyze reviews of, computing technologies 

Pay Rate-$30-35/hr.

Please send resume to kjohnson@nelsonconnects.com

You will provide support for employee-facing technical services. You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services.

RESPONSIBILITIES

• Provide Tier 1/2 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack. 
• Deploy and maintain end user computers and peripherals.
• Maintain conference rooms, printers, flex desks, vending machines, and other office equipment.
• Create, manage, and troubleshoot accounts and access via Active Directory.
• Assist Client Service Engineers with client-side projects to improve security, increase efficiency, or improve user experience. 
• Travel may be required to support various locations within the Bay Area. 

QUALIFICATIONS

• 1-3 years of experience in a similar IT Support role.
• Excellent verbal and written communication skills.
• Experience with Active Directory, Google Workspace products, or similar platforms.
• Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS).
• Windows, Ubuntu, and macOS troubleshooting experience preferred.
• Experience with Jira / Confluence or similar ticketing and wiki services preferred.
• Excellent critical thinking, problem solving, and prioritization skills.

Pay Rate-$30-35/hr.

Please send resume to kjohnson@nelsonconnects.com