IT Support -Contract-Foster City, Ca

You will provide support for employee-facing technical services. You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services.

RESPONSIBILITIES

• Provide Tier 1/2 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack. 
• Deploy and maintain end user computers and peripherals.
• Maintain conference rooms, printers, flex desks, vending machines, and other office equipment.
• Create, manage, and troubleshoot accounts and access via Active Directory.
• Assist Client Service Engineers with client-side projects to improve security, increase efficiency, or improve user experience. 
• Travel may be required to support various locations within the Bay Area. 

QUALIFICATIONS

• 1-3 years of experience in a similar IT Support role.
• Excellent verbal and written communication skills.
• Experience with Active Directory, Google Workspace products, or similar platforms.
• Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS).
• Windows, Ubuntu, and macOS troubleshooting experience preferred.
• Experience with Jira / Confluence or similar ticketing and wiki services preferred.
• Excellent critical thinking, problem solving, and prioritization skills.

Pay Rate-$30-35/hr.

Please send resume to kjohnson@nelsonconnects.com