Fleet Support Engineer-Foster City, Ca-Contract

The Fleet Support Engineer on the BaseOps team will be actively engaged in the operational uptime of our fleet. The primary responsibilities include the diagnosis of complex hardware/software-related issues, interfacing with cross-functional engineering teams to drive resolution, capturing the troubleshooting details and placing them in the internal knowledge database, and generally being available to support the daily technical operations.


  • Point of contact for real-time escalation from technicians of fleet issues 
  • Document, amend, and maintain a troubleshooting guide for all technicians to use as faults are diagnosed and resolved
  • Establishing diagnostic procedures to expedite troubleshooting in the future
  • Historical review of vehicle/fleet data, parsing and interpreting vehicle logs and their physical implications
  • Work with engineering design to improve tooling and detection of issues
  • Work to implement effective countermeasures across the fleet 
  • Define/capture required data points to validate issue resolution 
  • Nights/weekends as needed with advanced notice
  • Occasional travel within the U.S. to support various operational locations


  • Minimum of 2-4 years of relevant experience in transportation, aerospace, or autonomous vehicles
  • Bachelor’s degree in Electrical Engineering, Computer Engineering or Automotive Engineering
  • Experience with low/high voltage circuits, Unified Diagnostic Services (UDS), and how to safely troubleshoot
  • Understanding of hardware and software systems architecture, communications to support in an operations setting 
  • Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drive specific resolution into single components
  • Self-starter, ability to build relationships across the company
  • Ability to comprehend schematics, electrical diagrams, connector end views/pinout.

Preferred Qualifications:

  • Experience with electric vehicle technology
  • Experience with remotely supporting vehicle troubleshooting 
  • Hands-on experience with vehicle hardware 
  • Experience with Linux & Python-based programming systems for fleet-level data processing 
  • Experience with software that interfaces with hardware
  • Familiarity with networking, TCP, and socket programming

Pay Range:$38-45/hr.

Please send resume to kjohnson@nelsonconnects.com


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