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Sr. IT Support Tech Tier 3-Contract-Santa Clara, CA

Responsibilities:
• Provide day-to-day IT support to local and remote offices using ticketing system, in-person, via IT
support line, email and instant messaging
• Assists staff with installation, configuration, and ongoing usability of laptop computers as well as
peripheral equipment and software
• Images, builds, and set up of user accounts as well as the deployment and support of computers to
new employees
• Collect equipment from departing employees and add it to tracking database
• Assist in IT needs for staff or executive meetings
• Maintenance on user accounts in programs such as AD, LDAP, Oracle, etc.
Requirements:
• Bachelor’s degree from an accredited university
• 3-5 or more years in a desktop/helpdesk support role with demonstrated proficiency in
troubleshooting, technical problem solving, outstanding customer support
• Strong knowledge and experience in re-imaging and end-to-end data transfers for Mac and Windows
systems
• Highly proficient in Mac and Windows hardware and software support
• Strong knowledge of MS Office, Office 365/Outlook, Google Apps for Work
• Strong knowledge and experience with help ticketing systems such as ServiceNow.
• Demonstrated proficiency with Active Directory
• Demonstrated proficiency with remote control support tools
• Strong troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals,
hardware support and service, AV system support, desktop network troubleshooting
• Extreme customer focus in all aspects of work
• Shift requires hard start at M-F 7:30am
• Demonstrated ability of recording keeping and documentation
• Demonstrated ability for supporting DUO, Okta, Zoom, Cisco VPN desired
• Demonstrated ability of following and creating knowledge base articles desired
• Demonstrated experience of working on a global service desk team desired.
• Demonstrated experience of level 1 networking desired
• Demonstrated experience of level 1 Microsoft system administration desired
• Demonstrated experience of level 1 Linux system administration desired
Pay Rate-$40-45/hr. DOE
Please send resume to kjohnson@nelsoninteractive.net
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IT Technical Support 1- C2H in Petaluma, Ca

Responsibilities:

  • Monitor the IT Support trouble ticketing system to ensure service levels are met.
  • First point of contact for support requests from California based employees as well as provide back up support as needed at other sites within the Company.
  • Provide support via telephone, email and regular on-site visits.
  • Perform hands-on fixes at the desktop level, including installation and upgrades of software, hardware and configuring systems and applications.
  • Perform preventative maintenance, including checking and cleaning of workstations, laptops and peripherals.
  • Develop help sheets, documentation, training materials and FAQ lists for end users.
  • Carry an Android based device to be available during off hours and emergency calls
  • Accurately record, track and document technical requests. With a focus on building an employee friendly FAQ.
  • Obtain the knowledge necessary to deliver training on relative systems, software, and firmware products that the companies utilize.
  • Other duties as assigned.

QUALIFICATIONS:

  • 2-3 years of experience in systems installation, maintenance and upgrades required.
  • Bachelors Degree required or equivalent experience.
  • Ability to travel, participate in on-call, and work outside standard office hours of 8AM – 5PM Monday-Friday as necessary.
  • Knowledge of basic computer hardware, including Intel based desktops, laptops and servers.
  • Experience with desktop operating systems, including Windows XP/Vista and Windows 7/8.
  • Application support experience with the Office Suites 2003-2010.
  • Knowledge of Citrix and Remote Desktop at both the desktop and server levels
  • Familiarity with Vantage 8.0 ERP, ContentCentral, Adobe Suite is preferred
  • Ability to create effective written documentation and work instructions for end-users.
  • Ability to conduct research into a wide range of computing issues including Spyware and virus related problems.
  • Experience with Active Directory and wireless functionality is a plus.
  • Excellent written and verbal communication skills.
  • Ability to work independently, as a member of various teams and committees and work with all levels up to and including executive leadership.
  • Ability to pass a background check and have a valid driver’s required.

Pay Rate-$25-30/hr.

Please email resume to kjohnson@nelsoninteractive.net

IT Support Role-Contract-Emeryville, CA

The candidate must have extensive work experience in a desktop support role and has supported a mixture of hardware, software, and operating systems in a corporate environment. In addition to work experience, the candidate should have hands-on experience with Microsoft Active Directory, Microsoft desktop applications, Windows 107+ and Mac Operating Systems, and various hardware related to each.

Technical

  • Minimum 3 years of experience in desktop support role in a corporate environment.
  • Monitor and manage our IT ticket queue to ensure SLAs are met.
  • Must have extensive experience with Microsoft Active Directory and Microsoft Windows 10.
  • Good hands on experience with Windows 10 and Apple Mac OS imaging.
  • Experience with Apple Mac OS and Hardware.
  • Experience with Microsoft Office 2016+ Products.
  • Experience with Collaboration Tools (Slack, Confluence, Adobe, Dropbox).
  • Experience with Smartphone Devices (Apple / Android) and associated Mobile Applications.
  • Experience in the operation of a remote desktop support group.
  • Experience with asset handling controls and processes.
  • Strong understanding of the technical aspects of LAN / WAN Administration.
  • Network Connectivity awareness; TCPIP, DNS, Routing, and Firewalls.
  • Provide systems training and on-going end-user software support
  • Install and maintain Information Systems assets
  • Develop, maintain and enforce Information Systems policies and procedures
  • Develop and maintain Information Systems documentation

QUALIFICATIONS PREFFERED

  • 2 years of experience with network systems
  • Knowledge of Microsoft SQL Server and SQL query.
  • Comprehension of a variety of commercial software applications (i.e. Microsoft Office, Dropbox, Confluence)
  • Virtualization and Hyper Converge experience

Duration: 1 month (possible C to H)

Pay-$30/hr.

Please send resume to kjohnson@nelsoninteractive.net

 

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