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IT Service Desk and Facilities – DH Role in Burlingame, Ca

Responsibilities and expectations include but are not limited to:

  • Provide superior customer service.
  • Respond to inquiries and requests received via telephone calls, internal ticketing system, IM, and email in a timely manner.
  • Ensure service tickets are created for all inquiries and requests submitted to the Service Desk.
  • Provide basic to moderate end-user support for IT and Facilities related issues.
  • Analyze, diagnose, test and resolve basic to moderate service desk end-user problems.
  • Provide remote technical support and assistance on identified applications, software and peripherals.
  • Provide initial triage of service requests and determine if additional IT and Facilities resources should be engaged to fulfill them.
  • Expedite reported issues affecting end-users with team members and management.
  • Keep end-user abreast of current incident and service request status as per service level targets.
  • Update all service requests tickets in a timely manner, with appropriate level of information throughout the entire life cycle of the request.
  • Determine the correct assignment groups to transfer tickets to and transfers tickets accordingly, and in a timely manner.
  • Document support issues and resolutions.
  • Reasonable and consistent attendance to fulfill the requirements of the position.
  • Perform other duties as assigned

Required Skills and Qualifications

  • Must be self-motivated, detail oriented, be able to work effectively in a team environment.
  • Knowledge of basic computer hardware and software.
  • Knowledge of Microsoft and Apple products.
  • Ability to multi-task and prioritize workflow.
  • Solid written and verbal communication skills.
  • Ability to communicate technical information effectively with internal and external customers.
  • Strong understanding of mobile devices (Android and iOS).
  • Solid troubleshooting skills.
  • Contribute to team innovation through ideas for process improvement and efficiency.
  • Must be able to provide after-hours support as needed.
  • Familiarity with Active Directory and Microsoft O365 environments a plus.
  • Familiarity with supporting Salesforce users.? What does that entail?
  • Knowledge of networking a plus.
  • Proficient with Microsoft Word and other applications in the Microsoft Office Suite.

Education and Experience

  • Minimum of (3) years’ experience in a customer service role required.
  • Experience in Service Desk/Help Desk environment a plus.
  • Associate’s degree, or equivalent experience.
  • Experience with ticketing tracking systems a plus.
  • Experience working in a technology-driven enterprise a plus.
  • All skills, abilities and education will be considered for minimum qualifications.
  • Experience working in a technology-driven enterprise preferred

Up to 65K/yr with benefits!

Please send resume to kjohnson@nelsoninteractive.net

Test Coordinator- Autonomous Vehicals-Menlo Park, Ca

The Test coordinator will support the day to day activities involved with managing the growing fleet of autonomous vehicles. He/she will be responsible for ensuring that the vehicles are supporting the company’s highest priority missions and supporting the immediate needs of our testing teams. 

Roles and Responsibilities:

  • Manage day to day activities of our growing autonomous vehicle fleet. 
  • Plan and execute operation schedule and processes associated with testing
  • Responsibilities include: vehicle transport, testing site bookings and confirmations, and test equipment management. 

Desired Skills/ Experience:

  • Ability to work well under pressure, manage competing demands and meet tight deadlines with strong follow through
  • Experience forecasting and planning
  • Skilled in managing projects and cross-functional teams with a broad range of engineering and technical disciplines
  • Detail oriented with strong record-keeping and organizational skills
  • Availability for off-hours calls
  • Maintain and assist in driving productive meetings across project teams, providing and following up with action items as necessary
  • Ensuring all stakeholders (Internal and External) are engaged and aligned
  • Anticipate, plan and coordinate internal logistics/needs across projects and facilities
  • Track resourcing to help optimize asset utilization
  • Employ a can-do attitude, taking on any task required to support the team and get things done

Qualifications:

  • Entry level position (0-3 years of experience)
  • Ability to effectively prioritize with strong time management skills in a fast-paced environment.
  • Strong interpersonal skills, able to develop channels of communication while understanding and managing professional relationships
  • Excellent written, presentation and verbal communication skills are a must, ability to create visualizations of KPIs and program risks a bonus
  • Ability to drive communication within a high-performance, cross-functional organization with extremely tight timelines, aggressive goals and demanding work environment
  • Have an inquisitive and open attitude to exploring new ideas and eagerness to continuously learn and take on tough problems
  • Independent thinker capable of operating within ambiguously defined structures with an ability for delivering tangible results
  • Ability to perform in a fast pace high stress environment
  • Willingness to get your hands dirty to understand the projects you are supporting

Pay Rate up to $32/hr.

Please send resume to kjohnson@nelsoninteractive.net

Graphic Designer-Direct-Hire- San Ramon, Ca

Responsibilities

  • Create visual stories that support corporate positioning
  • Produce creative assets that enhance digital marketing efforts
  • Develop digital presentations for senior executives
  • Ensure that all creative pieces follow brand guidelines, standards, and visual expectations
  • Maintain files in a structured and organized way so that assets can be easily accessed and repurposed as needed

Qualifications

  • A highly organized self-starter able to work collaboratively as well as independently.
  • Strong knowledge of design fundamentals, layout, typography, and web specifications
  • Mastery of graphic design software: InDesign, Adobe Creative Suite; Illustrator, and Photoshop
  • Advanced presentation development skills: PowerPoint, Google Slides
  • Video production and animation capabilities a plus
  • Demonstrated portfolio showing print and digital executions
  • Knowledge of web design; experience with HTML, CSS and JavaScript a plus

Experience

  • 5+ years of graphic design experience with an emphasis on digital execution
  • Demonstrated ability to work on multiple projects at once
  • Background in healthcare marketing a plus

Education

  • Bachelor’s degree in graphic design or equivalent experience

Work Environment

  • Refreshing place to work – gaining share, implementing new ideas
  • Energizing and fast paced environment, you will not be bored!

Annual Salary-DOE

Please send resume and link to portfolio to kjohnson@nelsoninteractivecareers

Manufacturing Technician-6 month+ Contract- Mountain View, Ca

Duties

  • Help build and deploy our fleet of autonomous vehicles and robots
  • Assist in developing novel solutions on hardware prototypes
  • Assemble, install, and test mechanical and electrical components for use on our robots
  • Perform diagnostic troubleshooting and testing of our vehicle and robotics systems including electrical and mechanical sensors, cameras, computers, and other associated equipment
  • Take the initiative to understand, communicate, and resolve vehicle issues related to safety, hardware, or maintenance
  • Document all vehicle tasks and issues in our Fleet Tracking system

Qualifications

  • 4+ years of experience in Manufacturing
  • Bachelor’s Degree in Electrical or Mechanical Engineering
  • Detail oriented, highly organized, with a passion for learning
  • Diagnostic experience with vehicle or robotics systems such as electrical and mechanical devices, sensors, computers, and other associated equipment
  • Ability to remain flexible with the changing needs of the business
  • Experience working with High Voltage, EVs, or Autonomous Vehicles a plus
  • Automotive mechanic or hobbyist experience a plus
  • Electrical assembly, test, or manufacturing experience a plus
  • Electronic board soldering, experience in handling ESD sensitive components
  • Experience in extrusion lamination
  • Experience in flexible instrument or catheter assembly and testing
  • Proficiency in basic computer skills such as Word and Excel. Experience in SAP is a plus
  • Demonstrate the ability to effectively and clearly communicate concepts, ideas and knowledge to other individuals and teams
  • Experience working with ISO requirements and manufacturing scale-up processes
  • Cleanroom practice

Pay Rate-30/hr.

Please send resume to kjohnson@nelsoninteractive.net

Technical Support/Client Services-6 month Contract-Foster City, Ca

RESPONSIBILITIES

  • Provide Tier 1 support for all end-user technology while in-person or via email and Slack.
  • Deploy and maintain end user computers and peripherals.
  • Maintain printers and conference room equipment.
  • Assist client services engineers with special projects to increase efficiency or security.
  • Potential travel required to support various locations within the Bay Area.

QUALIFICATIONS

  • 1-2 years of experience in a similar IT Support role.
  • Excellent verbal and written communication skills.
  • Experience with Active Directory, Google Apps products, or similar platforms.
  • Basic networking knowledge and troubleshooting skills.
  • Windows OS (7, 8.1, 2008 Server, 2012 Server), Ubuntu, and Mac OSX troubleshooting experience preferred.
  • Experience with Jira / Confluence or similar ticketing and wiki services preferred.
  • Ability to prioritize workload, queue, and other assignments; excellent in time management.

Pay-30-35/hr.

Please send resume to kjohnson@nelsoninteractive.net

IT Client Services Engineer-Contract to Hire-Austin, Tx

  • Provide IT tech support focusing on customer service to a growing user base in our new indoor robotic hydroponic farm in Lockhart & Austin, Texas offices.+
  •  Manage and maintain network and on-premises systems (Cisco Meraki, Windows, and Linux).
  • Enforce IT best practices, policies, and systems design.
  • Collaborate with HR and Office Management teams with onboarding and offboarding employees.
  • Collaborate with IT Manager and closely with highly technical software and hardware teams with project deliverables.
  • Manage and maintain Inventory.
  • Active Directory – Managing and creating group policies.
  •  Strong Linux expertise
  •  Multiple operations system software packaging and scripting (Bash, PowerShell, and Python) – a big plus!

Skills:

  • 5+ years of technical support experience in a fast-paced enterprise environment supporting Windows, macOS, and Linux. With expertise in at least one OS.
  • 3+ years managing SaaS applications such as Google Workspace, Slack, and Atlassian (Jira and Confluence).
  • 3+ years configuring and maintaining Cisco Meraki network deployments.
  • Experience with new office deployment and rollouts.
  • Nice to have start-up experience, security-focused mindset, experience with Endpoint Management platforms – Jamf Pro, Microsoft Endpoint Manager (Intune), Canonical’s Landscape (Ubuntu).

Pay Rate-50-55/hr.

Please send resume to kjohnson@nelsoninteractive.net

Manufacturing Technician-Contract-Santa Clara, Ca

Overview:

To help create the future of surgery, we are building a best-in-class team and are looking for an experienced Manufacturing Technician. This role is a tremendous opportunity to work on a surgical robotic platform that will require creative and innovative approaches to problem solving while interfacing with Electrical, Mechanical, Quality and Manufacturing engineers all contributing to the project. Individuals will be engaged in the design and documentation of test fixtures, cabling and electrical and electro-mechanical subassemblies. This role will appeal to individuals who are hands-on; as they will build, assemble, test and characterize electronic prototype assemblies, breadboard circuit assemblies, printed circuit assemblies, cable assemblies, and various subsystems of the robotic platform.

Core Job Responsibilities – (Duties may include, but are not limited to, the following):

  • Assemble products in accordance with standard work instructions, MPIs, and prints
  • Tests functional performance of completed assemblies using established procedures and test protocols
  • Operate, maintain, and set up production equipment and fixtures
  • Facilitate preparation work such as line clearance, cycle counting and verifying equipment maintenance and calibrations dates.
  • Perform inspections, repairs or reworks of their own and/or other’s work
  • Ensure accuracy of documentation. Initiate basic material requests. Report quality or efficiency issues as needed
  • Maintain accuracy of material transactions and cycle count raw material, sub-assemblies and work-in-progress material on the line. Accurately determine and report shortages to the Production Supervisor
  • Follow all corporate, regulatory, safety and production policies and procedures
  • Assist engineers to build, assemble, test and characterize electronic prototype assemblies, breadboard circuit assemblies, printed circuit assemblies, cable assemblies, subsystems of the robotic platform
  • Troubleshoot failures to module or component level, and clearly document/communicate issues to engineers
  • Perform other duties and tasks as assigned

Required Experiences and Qualifications:

  • Preferred: AA or AS degree or equivalent work experience.
  • 2 year technical degree or equivalent experience or training.
  • 3 years of minimum experience as a technician for a medical device company or complex electromechanical capital equipment manufacturer.
  • Mechanical and electrical aptitude.
  • Familiarity with anti-static/ESD principles and controls.
  • Comprehension in reading mechanical drawings and technical writing.
  • Ability to understand detailed schematics, system interconnect diagrams, and test procedures.
  • Adept at working in group settings or individually with minimal supervision.
  • Good interpersonal communication skills.
  • Has a positive attitude and is flexible to changes in work assignment.
  • Trade school, junior college certification in appropriate program or military specialist training (preferred)
  • Preferred: ERP experience (SAP or QAD)
  • Proficient in inventory tracking and order fulfillment systems.
  • Strong understanding of shipping and receiving, inventory management and dispensing of materials in a GMP regulated environment.
  • Demonstrate ability to exercise sound independent judgment with minimal supervision.
  • Basic computer skills such as Outlook, Microsoft Word/Excel are required maintaining accurate records and files.
  • Establishing and maintaining effective working relationships with those contacted during work.
  • Solid written and verbal communication and presentation skills.
  • Ability to work overtime as required.

Pay Rate-30-35/hr.

Please send resume to kjohnson@nelsoninteractive.net

Manufacturing Technician-Medical Device-Contract-Santa Clara, Ca

  • Materials and Inventory management for Pilot Line processes
  • Work Order and Non-conformance management for Pilot Line processes via ERP
  • Assemble various catheter designs and assist in developing design improvement, assembly approaches, and fixtures for articulating catheter devices.
  • Execute rework or deviation instructions with coordination with manufacturing engineering.
  • Identifies and escalates nonconforming products and supports root cause investigation alongside manufacturing engineering.
  • Perform testing, experimentation, and analysis.
  • Meet catheter Pilot Line yield and productivity goals.
  • Support processes and equipment qualification activities
  • Train manufacturing/Pilot Line operators and Technician processes and techniques
  • Assist manufacturing/Pilot line/process/R&D engineers in resolving product and process problems.
  • Complete documentation such as Lot History Records per GMP requirements
  • Support the introduction of new products onto the manufacturing line.
  • Follow GMP guidelines
  • Support experimentation to uncover key relationships between process variables and product performance.
  • Identifies and escalates nonconforming products and supports root cause investigation alongside manufacturing engineering
  • Provide day-to-day coordination and scheduling of floor activities with materials and planning Pilot Line teams.
  • Hands on Interview for New employees on Pilot Line.
  • Assist in the selection of new employees as required to meet business needs.
  • Provide timely feedback to employees on performance.
  • Communicate with staff on a regular and consistent basis as defined.
  • Keep management informed of issues & concerns in a timely manner.
  • Ensure staff are trained in all relevant procedures.
  • Ensure housekeeping standards are maintained within areas of charge.

Required Knowledge/Skills, Education, And Experience

  • ­­High school degree
  • 5+ years of experience with medical field or relevant companies is required.
  • Computer programs required; Ability to work with Excel, Word, Agile, SAP are preferred.
  • Have knowledge for end-to-end processes and have hands on skill set equivalent to operator III level.
  • Work on pilot line supporting new product development and able to build prototypes and provide feedback to engineers.
  • Support activities related to equipment qualification or process validation.
  • Able to execute protocols and document test results or draft work instructions.
  • Red line or create procedures electronically.
  • Able to perform simple failure analysis independently or assist engineers for more complicated failure analysis and able to provide feedback or ideas for continuous improvement.
  • Ability to work in a regulated environment in compliance to ISO 13485 and 21 CFR 820.

Pay Rate-30-35 DOE

Please send resume to kjohnson@nelsoninteractive.net

Technical Support Role in Santa Rosa, Ca-Contract to Hire

Position Summary:

Do you have a passion for helping people? We are seeking a Customer Service Focused Technical Support Representative who will provide help desk support and technical issue resolution via phone, email and other electronic mediums. Periodic travel may be required within Sonoma, Marin, Solano, Napa and Mendocino Counties. 


The ideal candidate should have an authentic customer service-based approach both on the phone and in person. They must possess patience and the ability to communicate technical information to non-technical customers and the ability to maintain confidentiality of data. The tech and training department is a team, so working well with others is a must. A strong work ethic and the ability to think creatively to tackle new issues will serve you well. The tech/training team needs someone who can demonstrate initiative and resourcefulness including the ability to research for solutions.

Technical Support Role – Days are spent providing tech support for agents and appraisers by phone and email. Duties include providing technical support on all MLS software. This role is innovative and will include embarking upon new technical projects and programs that will require creativity and progressive thinking.

Job Specifications:

  • Excellent customer service skills, including patience and concern for client issues, problems, and the ability to effectively convey technical information to non-technical users
  • Ability to think logically and engage in creative problem solving with “next step” thinking
  • Able to remain calm under pressure during stressful support calls or projects
  • Ability to multi-task- Excellent organizational skills and ability to focus on details
  • The ability to work in a team environment as well as independently
  • Professional, friendly personality
  • Excellent trouble shooting skills in person and on the phone
  • Willing to assist other departments and/or take on any other tasks as needed
  • Self-starter with the ability to start a new project with minimal supervision
  • Working knowledge of Mac and Microsoft operating systems
  • Working knowledge of iOS and Android operating system
  • Experience with Anti-Virus and Anti Malware software applications
  • Working knowledge of all internet browsers
  • Comfortable with use of desktop, laptop and tablet computers, smart phones and projectors
  • Real Estate knowledge helpful, but not required
  • Exceptional oral and written communication skills; comfortable with public speaking
  • Eagerness and ability to quickly learn real estate industry specific software and mobile applications
  • Must be proficient with the following Microsoft applications Word, Excel, Power Point, Publisher, Outlook

Pay Rate-$25/hr.

Please send resume to kjohnson@nelsoninteractive.net

Robot Safety Technician-San Carlos, Ca-C2H

Role:

  • Primary role is to monitor, and if necessary, perform manual Emergency Stop of any robots operating outside their designed safety envelope
  • Familiarize yourself with the routine operations of multiple robot systems
  • Report Bugs/Issues if anomalous behaviors occur
  • Assist Service and Engineering in troubleshooting robots

Qualifications:

  • 2+ years working in a Shop or Technical environment
  • Strong communication skills
  • Experience following Standard Operating Procedures is a plus
  • Experience with JIRA, Slack, and Confluence is a plus
  • Ability to speak Spanish is a plus

Pay-DOE

Please send resume to kjohnson@nelsoninteractive.net

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