Tag Archive | IT Support

IT Technician-C to H-Palo Alto, CA

Duties:

  • Provide primary support on multiple applications like MS Office, Outlook, Apple Mail, VPN clients, imaging software, JIRA and other applications.
  • Investigate and troubleshoot issues on multiple computer platforms: Windows, Macintosh, and mobile devices.
  • Deploy computers and software via multiple imaging systems
  • Provide end user support for iPhone, Android, and other mobile devices
  • Ensure that resolutions of issues meet and/or exceeds clients’ needs, and provide level 1 and 2 support to resolution independently.
  • Perform daily monitoring of ticket, system status, and antivirus tools
  • Creation and maintenance of user accounts and setup in: AD, Office 365 (Groups, Teams, SharePoint), Okta and other line of business apps
  • Create documentation of processes for IT team and end users to improve internal processes and increase end user self-service
  • Provide support for Zoom video conferencing
  • Support Cloud VOIP telephone system
  • Provide level 1 and 2 troubleshooting for network connectivity, remote user issues and general technical counsel.
  • General ability and interest in interacting in a fast paced professional environment serving everyone from the CEO to Interns.

 

Skill Set:

  • 5+ years IT experience, including technical training
  • Fanatical about providing excellent customer service, follow-through, and ongoing communication to internal customers
  • Expert knowledge of Windows operating systems (65%) and Microsoft Office suite of applications
  • Knowledge of Macintosh platforms (35%)
  • Excellent with procedural and process oriented documentation
  • Ability to communicate clearly with technical and non-technical audiences, both written and verbally
  • Outstanding customer service and interpersonal skills
  • Excellent organizational skills and ability to prioritize tasks among many competing requests
  • Experience working in or supporting a call center or help desk environment
  • MCP, MCSE, or A+ Certifications a plus
  • Aptitude for learning
  • Strong communication skills and experience with working with team members in other locations
  • Good knowledge of various hardware types and form factors
  • Able to lift up to 50 lbs

Pay Rate-$30-35/hr. DOE

Please send resume to kjohnson@nelsoninteractive.net

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