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IT Support Role-Contract-Emeryville, CA

The candidate must have extensive work experience in a desktop support role and has supported a mixture of hardware, software, and operating systems in a corporate environment. In addition to work experience, the candidate should have hands-on experience with Microsoft Active Directory, Microsoft desktop applications, Windows 107+ and Mac Operating Systems, and various hardware related to each.

Technical

  • Minimum 3 years of experience in desktop support role in a corporate environment.
  • Monitor and manage our IT ticket queue to ensure SLAs are met.
  • Must have extensive experience with Microsoft Active Directory and Microsoft Windows 10.
  • Good hands on experience with Windows 10 and Apple Mac OS imaging.
  • Experience with Apple Mac OS and Hardware.
  • Experience with Microsoft Office 2016+ Products.
  • Experience with Collaboration Tools (Slack, Confluence, Adobe, Dropbox).
  • Experience with Smartphone Devices (Apple / Android) and associated Mobile Applications.
  • Experience in the operation of a remote desktop support group.
  • Experience with asset handling controls and processes.
  • Strong understanding of the technical aspects of LAN / WAN Administration.
  • Network Connectivity awareness; TCPIP, DNS, Routing, and Firewalls.
  • Provide systems training and on-going end-user software support
  • Install and maintain Information Systems assets
  • Develop, maintain and enforce Information Systems policies and procedures
  • Develop and maintain Information Systems documentation

QUALIFICATIONS PREFFERED

  • 2 years of experience with network systems
  • Knowledge of Microsoft SQL Server and SQL query.
  • Comprehension of a variety of commercial software applications (i.e. Microsoft Office, Dropbox, Confluence)
  • Virtualization and Hyper Converge experience

Duration: 1 month (possible C to H)

Pay-$30/hr.

Please send resume to kjohnson@nelsoninteractive.net

 

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