Tag Archive | ServiceNow

Sr. IT Support Tech Tier 3-Contract-Santa Clara, CA

• Provide day-to-day IT support to local and remote offices using ticketing system, in-person, via IT
support line, email and instant messaging
• Assists staff with installation, configuration, and ongoing usability of laptop computers as well as
peripheral equipment and software
• Images, builds, and set up of user accounts as well as the deployment and support of computers to
new employees
• Collect equipment from departing employees and add it to tracking database
• Assist in IT needs for staff or executive meetings
• Maintenance on user accounts in programs such as AD, LDAP, Oracle, etc.
• Bachelor’s degree from an accredited university
• 3-5 or more years in a desktop/helpdesk support role with demonstrated proficiency in
troubleshooting, technical problem solving, outstanding customer support
• Strong knowledge and experience in re-imaging and end-to-end data transfers for Mac and Windows
• Highly proficient in Mac and Windows hardware and software support
• Strong knowledge of MS Office, Office 365/Outlook, Google Apps for Work
• Strong knowledge and experience with help ticketing systems such as ServiceNow.
• Demonstrated proficiency with Active Directory
• Demonstrated proficiency with remote control support tools
• Strong troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals,
hardware support and service, AV system support, desktop network troubleshooting
• Extreme customer focus in all aspects of work
• Shift requires hard start at M-F 7:30am
• Demonstrated ability of recording keeping and documentation
• Demonstrated ability for supporting DUO, Okta, Zoom, Cisco VPN desired
• Demonstrated ability of following and creating knowledge base articles desired
• Demonstrated experience of working on a global service desk team desired.
• Demonstrated experience of level 1 networking desired
• Demonstrated experience of level 1 Microsoft system administration desired
• Demonstrated experience of level 1 Linux system administration desired
Pay Rate-$40-45/hr. DOE
Please send resume to kjohnson@nelsoninteractive.net
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