Tag Archive | technology

Sr. IT Support Tech Tier 3-Contract-Santa Clara, CA

Responsibilities:
• Provide day-to-day IT support to local and remote offices using ticketing system, in-person, via IT
support line, email and instant messaging
• Assists staff with installation, configuration, and ongoing usability of laptop computers as well as
peripheral equipment and software
• Images, builds, and set up of user accounts as well as the deployment and support of computers to
new employees
• Collect equipment from departing employees and add it to tracking database
• Assist in IT needs for staff or executive meetings
• Maintenance on user accounts in programs such as AD, LDAP, Oracle, etc.
Requirements:
• Bachelor’s degree from an accredited university
• 3-5 or more years in a desktop/helpdesk support role with demonstrated proficiency in
troubleshooting, technical problem solving, outstanding customer support
• Strong knowledge and experience in re-imaging and end-to-end data transfers for Mac and Windows
systems
• Highly proficient in Mac and Windows hardware and software support
• Strong knowledge of MS Office, Office 365/Outlook, Google Apps for Work
• Strong knowledge and experience with help ticketing systems such as ServiceNow.
• Demonstrated proficiency with Active Directory
• Demonstrated proficiency with remote control support tools
• Strong troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals,
hardware support and service, AV system support, desktop network troubleshooting
• Extreme customer focus in all aspects of work
• Shift requires hard start at M-F 7:30am
• Demonstrated ability of recording keeping and documentation
• Demonstrated ability for supporting DUO, Okta, Zoom, Cisco VPN desired
• Demonstrated ability of following and creating knowledge base articles desired
• Demonstrated experience of working on a global service desk team desired.
• Demonstrated experience of level 1 networking desired
• Demonstrated experience of level 1 Microsoft system administration desired
• Demonstrated experience of level 1 Linux system administration desired
Pay Rate-$40-45/hr. DOE
Please send resume to kjohnson@nelsoninteractive.net
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SR. Development Support Engineer- 1 year contract with Media Giant-Los Gatos, Ca

 

The Opportunity:

The Support team in Content Engineering is looking for a talented Senior Support Engineer to support the studio in the cloud within our company. Our team is responsible for managing the entire media pipeline, from ingest to encoding to publishing and beyond. We also provide first line support into the engineering teams, with the ability to troubleshoot problems and unblock critical business functions.

This Senior Support Engineer will be tasked with learning tools used by the organization in order to ensure that a title goes live. Over time, there will be additional opportunities to learn more about other tools used by the organization in other areas in Content like Production, Post Production, Localization, QC etc.

If you love to provide support and solve day to day operational challenges, you will love working with our team. Join the team that is raising the bar and defining the future of global streaming entertainment.

 

In this role, you will:

– Respond quickly to support requests from our users

– Investigate and diagnose problems, escalating to engineering when applicable

– Take corrective action to keep content flowing

– Monitor for errors in the workflow

 

Skills: – 5+ years of experience providing technical support

– Strong verbal and written communication skills

– Self motivated and eager to learn when faced with challenges

– 3+ years experience supporting web-based applications / services

– 3+ years experience creating, modifying, updating queries in a relational database (like MySQL) preferred

– 3+ years development experience with scripting languages like Python, Perl

– Familiarity with issue ticketing systems (JIRA, Zendesk preferred)

– 3+ years HTML / HTTP / REST Fundamentals preferred

Pay Rate-$75-90/hr. DOE

Please send resume to kjohnson@nelsoninteractive.net

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