Responsibilities:

• Monitor the IT Support trouble ticketing system to ensure service levels are met.
• First point of contact for support requests from California based employees as well as provide back up support as needed at other sites within the Company.
• Provide support via telephone, email and regular on-site visits.
• Perform hands-on fixes at the desktop level, including installation and upgrades of software, hardware and configuring systems and applications.
• Perform preventative maintenance, including checking and cleaning of workstations, laptops and peripherals.
• Develop help sheets, documentation, training materials and FAQ lists for end users.
• Carry an Android based device to be available during off hours and emergency calls
• Accurately record, track and document technical requests. With a focus on building an employee friendly FAQ.
• Obtain the knowledge necessary to deliver training on relative systems, software, and firmware products that the companies utilize.
• Other duties as assigned.

QUALIFICATIONS:

• 2-3 years of experience in systems installation, maintenance and upgrades required.
• Bachelors Degree required or equivalent experience.
• Ability to travel, participate in on-call, and work outside standard office hours of 8AM – 5PM Monday-Friday as necessary.
• Knowledge of basic computer hardware, including Intel based desktops, laptops and servers.
• Experience with desktop operating systems, including Windows XP/Vista and Windows 7/8.
• Application support experience with the Office Suites 2003-2010.
• Knowledge of Citrix and Remote Desktop at both the desktop and server levels
• Familiarity with Vantage 8.0 ERP, ContentCentral, Adobe Suite is preferred
• Ability to create effective written documentation and work instructions for end-users.
• Ability to conduct research into a wide range of computing issues including Spyware and virus related problems.
• Experience with Active Directory and wireless functionality is a plus.
• Excellent written and verbal communication skills.
• Ability to work independently, as a member of various teams and committees and work with all levels up to and including executive leadership.

• Ability to pass a background check and have a valid driver’s required.

Pay Rate-$25-30/hr.

Please email resume to kjohnson@nelsoninteractive.net